new sonos app released 7th May 2024 issues

Wasted too much time already trying to work around this mess. Hard to believe this was release as is ? I guess no testing before release, I like the speakers hardware but the software is a mess. Luckily Apple air play can play music thru the Sonos speakers but I guess I will need to rebuild my playlist’s and cannot adjust the speakers thru Apple or I would delete Sonos app.

I have about 17 Sonos components in three locations. Luckily I have an Android phone so I was able to side load the last more or less working app.

I've turned off auto updates as I already got dinged by a hardware update which caused the older app to no longer be able to update the local library ... which being able to support was the reason I went to Sonos when they first released components. I now have a single Mac laptop which is capable of updating the library.

I feel I've been more than a loyal customer. I went through the painful and costly update for S2.  I figured that based on my love of the system it was worth it to shell out the bucks to replace the older hardware 

Sonos then removed the ability to stream audio files from my phone. I have a NAS in my home but not in the two other locations.  Getting two additional NAS drives is not feasible.  Yet another great Sonos feature bites the dust.

Being a software developer for many decades I still can't believe the state of the new app. Quite frankly it's beyond belief.  I would have been ashamed to release it as an Alpha build. The public statements given in interviews that a 'few users' were upset is so blatantly false that it's mind boggling.  An app is only a 'work in progress' once it provides the promised and previous functionality. At that point people look forward to new features and don't have to sit patiently waiting to do something like being able to listen to their music 

I've been asked by a few people if I'll try out the new headphones.  The sound bar to headphone switch does sound interesting....but I have an Android phone and it doesn't yet work.  Why the hell would I buy something for a feature that will only work at some future date? In fact years ago I started purchasing Sonos after seeing a demo of the system working with a local audio library. If the controllers (remember the hardware controllers) were as pitiful as the current app I wouldn't be here now.

I will reiterate what has been written here multiple times.  Show a little bit of care to your loyal customers. I hope I'm wrong but as it's now June 14 I seriously doubt that the end of June will see us whole.

Does anyone have any contacts in the press/media?  Maybe if we got this out there then Sonos might actually do something.

The new app is terrible, it keeps losing my system even though I never connect to another one. When I try to change stations it tells me that 'something went wrong ' and won't make the change.  More than frustrating 😤 

We are considering getting rid of Sonos since the update. We moved a year ago and discovered our Gen 1 sound bar didn't work because our wifi is too powerful.  So we spent $400 and got a Beam. All was well until the update. I'm SO fed up!! It quits often and we need to "rejoin". We can no longer edit playlists - ie, if we're playing something from a Sonos playlist and want to also add it to say a Spotify playlist, we can no longer do this. We are so fed up. My husband is trying to rejoin as we speak and it's asking for a PIN. What pin?? We were never given or created a PIN. SONOS you better update and make this app more user friendly and with the same capabilities as before or else we're done!

I think the software engineers must have gotten bad Bonus this year so this is thier  playback

Been using Sonos since it first came out around 20+ years or so ago.  At the time of it’s launch and although in it’s infancy everything worked absolutely perfect for me and still using those same original products to this very day.  Unfortunately how times have changed and this latest update says everything.

Sonos keep it simple, the best things in life usually are; and remember that very old saying “If it ain’t broke, don’t fix it”

I rest my case.

This reminds me of Windows 95 but that App was far better,

I was really happy with the previous version.  This one is totally unstable, and I can’t find workarounds.  It is a random behaviour for at least 10 minutes each time I start it.  Looking forward for a stable update.

Anyone recommend a replacement for Sonos I’ve been using it for 12 years upgraded kit when necessary however the latest software effort is a joke good job it’s only entertainment I doubt Sonos has the expertise to provide a decent product anymore - I haven’t seen any response that supports the users is Sonos going broke and unable to support anything anymore??