Contributor I

Question

new sonos app released 7th May 2024 issues

Forum|Forum|2 years ago
May 9, 2024
309 replies
50180 views

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on.

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

Poor testing by Sonos, i expected better from a brand like this.

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M

Michael Bear

Lyricist I

I propose making an open Facebook page and listing all of the problems. Then as it gains traction maybe Sonos will do something.

Sonos needs to revert to the older phone app immediately. As of now, I would not recommend any Sonos product. Before the new update, I always praised Sonos, Now Sonos has listened to engineers who have been making a salary and needed to show something for their effort.

The Engineers failed all of us. And Management let the engineers pull the wool over their eyes. The engineers at SONOS should be ashamed of themselves and their efforts. The head engineer should resign or be fired.

Bring back the last phone app now. Facebook will be our next option.

Cheers Michael

S

Steve Thorpe

Lyricist I

Pirchased some new speakers today. The Sonos forced an upgrade. Wasted 5 hours on IT support, now half the system works poorly. None of my Spotify playlists work and most other playlists are there but greyed out. Why release new software if it doesn’t work.
I much preferred the user interface before the upgrade.

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Andy Alias

Lyricist I

Got back from work today, opened the Sonos App to disable night mode, App required update, App updated, now I cant do anything! What a steaming pile of…! After this theres no way I would recommend Sonos to anyone, I would advise against it even. So until Sonos fix their App I'm stuck on night mode, so it sounds rubbish! I think I may even try to sell it and get something like Samsung that actually works!

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Michael Bear

Lyricist I

Hello Everyone;

Please write letters outlining our collective displeasure with the new phone app.

Here is Patrick Spence CEO of SONOS email.

ceo@sonos.com

Nicholas Millington Chief Innovation Officer

chris.heintzelman@sonos.com

peter peterson Vice President of Product Management

peter.pedersen@sonos.com

Lets us push back against SONOS, for making our purchase of Sonos products a shitty experience after the last phone upgrade.

Please keep adding emails of the corporate elite!

Let us make this go viral until they change the app back.

Thanks, Michael

T

TGROSE

Enthusiast I

I agree that we should get on another forum. I wrote a reply yesterday referencing a Forbes article about the software release that was very negative, but they obviously blocked it. I also wrote to the Sonos CEO and got a “canned” marketing reply. It seems Sonos couldn’t care less about its customer base. Crazy!

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Thordriver

Lyricist I

....adding my name to the angry and frustrated customers who have spent $$thousands$$, with speakers in multiple locations, with guests easily running the app when they arrive to visit... SONOS tech department must be in a sad state to allow this to happen!

I

ICC

Trending Lyricist I

I’ve become a Sonos hater. This new app is an absolute piece of garbage! No point mentioning all of the bugs, they’ve been mentioned above. Everyone please let Sonos know what a * move this was!!!!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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SETE2020

Lyricist I

Keeps telling me I need to sign in as the System Owner. App force closes multiple times before maybe opening. Nothing has changed on my end!

I AM the system owner!!! Step back new Sonos app.

A

andrewouellette

Lyricist I

My biggest issue is that I go into a list of songs in Tidal or Plex, select the first song to play, and that's it, the single song plays and finishes with no continued play of next song. No “add to queue” or “play next” kind of options. Anyone know how to make the system play more than a single song manually at a time?

Otherwise, added stuff to Favorites thinking I could just click the Artist for example and have it play a bunch of their songs. Nope, still just one song. I went into an Artist on Tidal and then clicked on Popular Songs, added that to Favorites…. still plays just the one song I pick.

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TGROSE

Enthusiast I

For iPhone users, I installed SonoPhone from the App Store to control Sonos. My Sonos devices were immediately found. My music library came up in seconds and I was able to select and play music. I also tried Apple Music with no issue. Finally, the Sonos app on my Mac synced with it. It costs $2.99. The privacy policy seemed acceptable to me. I’m still looking at alternative products to Sonos as a permanent solution. Sonos’ ego has the company lost.

(For those considering alternative players, I have 23 Sonos devices and a music library in excess of 1,000 albums. SonoPhoneq just worked for me - no drama!)

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