Contributor I

Question

new sonos app released 7th May 2024 issues

Forum|Forum|2 years ago
May 9, 2024
309 replies
50180 views

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on.

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

Poor testing by Sonos, i expected better from a brand like this.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

T

tvjazzman

Trending Lyricist I

For iPhone users, I installed SonoPhone from the App Store to control Sonos. My Sonos devices were immediately found. My music library came up in seconds and I was able to select and play music. I also tried Apple Music with no issue. Finally, the Sonos app on my Mac synced with it. It costs $2.99. The privacy policy seemed acceptable to me. I’m still looking at alternative products to Sonos as a permanent solution. Sonos’ ego has the company lost.

(For those considering alternative players, I have 23 Sonos devices and a music library in excess of 1,000 albums. SonoPhoneq just worked for me - no drama!)

Amazing and quick, SonoPhone is software done right! I hope they have a PC version I would pay for that even!

J

julianjacobs

Lyricist II

this new app is total garbage … im really pissed off with sonos .

ive got 4 zones of sonos and now its just a total ball ache to use my system.

i want it back as it was !!!!

M

Moorbartat

Lyricist I

I’m suffering like the rest of everyone and an Android user. If the Apple app works, hopefully someone will come up with an Android app controller and I’ll get my packed NAS drive playing again!

As a producer of such a fantastic sound system it’s hard to believe the way Sonos are handling this issue. Surely, effecting 95% of its customers can’t make business sense?

G

Gaham

Headliner I

I’m suffering like the rest of everyone and an Android user. If the Apple app works, hopefully someone will come up with an Android app controller and I’ll get my packed NAS drive playing again!

As a producer of such a fantastic sound system it’s hard to believe the way Sonos are handling this issue. Surely, effecting 95% of its customers can’t make business sense?

My guess is that its less than 95% that are complaining. I think that the problem for Sonos is that the changes have impacted long time customers and more advanced customers with proper multi room setups. The new app is probably OK for single speaker customers with limited requirements and expectations.

D

Davidws85

Lyricist I

I am having real issues since the new update - songs just stop / drop out halfway through, app randomly switches to another speaker. The layout is also not user friendly. Really disappointing and performance is so poor I don’t even want to bother opening the app. It was fine before, no idea why Sonos thought they needed to radically change it. If it ain’t broke…

T

TGROSE

Enthusiast I

As an add-on to my post regarding the SonoPhone app for iPhones, the only issue I have found with it so far is you can’t drill down to the folder level in your music library. For instance, I have the same albums in MP3 and Hi-Def folders. If I select an album that’s in both folders I get duplicate songs in the playlist. I could fix it by removing the duplicate MP3 versions, but until I select my permanent solution to this badness I will accept the limitation. The only reason I kept the MP3 versions was my lack of trust when Sonos started supporting Hi-Def. I should have known trust would become an issue! lol!

J

joemonk

Lyricist III

It is clear that this update has been a disaster and has caused more harm than good. Is there any solution in sight. Unlike most of the people on this chain I’m not a wizard at Sonos and actually have to hire someone, at significant expense, to correct the damage that has occurred to my system. Is there a way to purge this demon from my system and go back to the previous situation prior to the update?

Bumper

It is clear that this update has been a disaster and has caused more harm than good. Is there any solution in sight. Unlike most of the people on this chain I’m not a wizard at Sonos and actually have to hire someone, at significant expense, to correct the damage that has occurred to my system. Is there a way to purge this demon from my system and go back to the previous situation prior to the update?

There isn’t a way to purge the update.

They have released a timeline to have things like queue management and wifi settings back in the app by mid to late June. There should be an update on May 21 as well.

you shouldn’t need to hire someone for this, the updates will just flow (hopefully)

But if you find yourself without access to your music library that might be an issue for you.

P

Pster

Enthusiast I

Hard to turn the music off! I play rain sounds all night as I sleep…..when I wake up and hit the PAUSE button, nothing. I have to fiddle around with changing speakers back and forth, closing the app and re-opening it...eventually, 5-10 minutes later the music just stops for no discernable action I took. Seems to be an extreme delay in getting the music to stop.

S

simoneddible

Lyricist I

If you perhaps still have the Sonos S2 (gold) .apk installer for an Android controller device you maybe able to resolve this by going to ‘settings/system/networks’ and adding the Works WiFi credentials to the Home Sonos setup and then take one, or more, of the works speakers and add it to the Home system. Then simply take it back to work, where both speaker and new Sonos App should then work for you.

Alternatively, you may have to wait until the new Sonos App caters for adding additional networks, or additional Sonos Households to an existing system/controller App, which perhaps may take a while, some months, I suspect, that’s assuming Sonos has those features on their roadmap for this new App.

Good luck with that - I downgraded back to the old version yesterday via APKpure, but overnight the new version installed itself again! I’ve turned off my entire Sonos system now, it’s been rendered useless by the new app. That’s 10 speakers, wasted. Well done Sonos. Thank god I have a Roam which I can still use as a Bluetooth speaker from my phone!!

If you are using Android, you need to go to the Play Store and trun off Auto App Upgrades

How to Turn off Automatic App Updates on an Android Phone

Open the Play Store.
Tap your profile image at the top.
Select Settings.
Tap Network preferences.
Tap Auto-update apps.
Tap Don't auto-update apps.
Tap Done or OK to disable automatic app installations.

Show more replies

Sign up

Login to the community