new sonos app released 7th May 2024 issues

The real solution is new management at Sonos.  That starts at the shareholder/Board level or legal actions against them.  Regardless of what happens, including a software fix by late June, I won’t purchase new products from them and am actively researching competitors’ products.  I have 23 Sonos devices, so I have been significantly injured.  This mess seems to be motivated by greed - support for new products without regard for its existing customer base.

Sonos always had buggy software and weird issues, but I had been a fan of the brand regardless, to the point where I now have 11 speakers in my house, rendered completely useless by this new p.o.s. upgrade.  
The fact that Sonos deployed this obviously untested release in production is absolutely shocking.  I’ve been working for software companies my whole life and this is the kind brand destroying crap that should get some heads rolling big time.  
Looking at alternatives at this point. Does anyone have recommendations for another brand that offers similar features (when they work) without the clownish software release management?  

We went through this several years ago. It all started when SONOS stopped supporting music that had been downloaded into Apple Music - you could no longer play through SONOS speakers music accumulated over years and located in Apple Music. It was claimed they didn’t want to have to keep up with changes Apple made to its music software. In fact, VERY shortly thereafter SONOS released its own paid music radio service. How coincidental! The SONOS app is now what I call “larded down” with functions and has become lethargic and slow to load. I reached out to SONOS a few yeas ago and was offered to replace most of my older S1 SONOS speakers with new ones at a 30% discount. There was no promise that this would fix any of the problems (I was having app issues with both S1 and S2 speakers). The old old app worked just fine. New and complicated is NOT always better. It think is was Buckminster Fuller who said “ON/OFF and VOLUME UP/DOWN, that’s all you need” when asked about what the user interface should look like on early CD players.

I note that the Sonos app appears to have been removed from the Apple App Store for MacOS.  

I’ll accept this as a positive sign, that along with the incredible on-hold times for Support (+ 1 hr) they fully realize the DUMPSTER FIRE they created and are actively working to fix it.

I still see it in my Apple Apps Store. In fact, it just did an update.

Another bug: every time I open my SONOS app it defaults to my TV Soundbar and is often hard to get it to use another speaker. It keeps wanting to go back to the soundbar.

I stand corrected, you download it from the Sonos website.  I’m referring to MacOS (not iOS).  It had been such a long time.   I just did the in-app updates.  But, the good news as I’ve found is that the MacOS app that is available for download from Sonos is the 79.0-5229470 release and it works.  All my URLs and such were pulled in from the cache in my Sonos speakers.  So I’m just gonna take that as a win for the day and leave it alone.

Now, the iOS app is a dumpster fire and Sonos likely realizes this, with the long on-hold times (in excess of an hour) with what I presume are irate and frustrated customers.

So, hopefully this all gets fixed soon -- but what a mess.  We don’t know if this was a release that was pressured to get out from internal politics or just incompetent R&D (or both)… and we probably won’t know.  But I hope it’s all fixed like really soon.

Unless you cached the prior release of the iOS app, there is no way to downgrade this dumpster fire update 80.x.

I’m a long-time Mac Sonos user that has two pair of Play 1 speakers, a pair in the den and a pair in the living room. My music is all on my Mac. No streaming. I think I’m in that “limited requirements and expectations” category. But the new app has rendered the speakers useless and the new controller on the Mac will not access the Mac’s Music Library file. Even the Sonos Chat Support Tech confirmed that and current announcements admit that local library access will be restored by mid-June. So their updated app is NOT functioning for even the most basic of customers.

As for complaining, I’ve sent my email to CEO Patrick Spencer - polite but firm. More should do the same.

Just my 2¢, your results may vary.

Radley, I experiened the same problem. But I, I found that the older download for MacOS is still present on the Sonos download site.  I uninstalled my controller on MacOS (Monterey, here) and reinstalled the controller Sonos_79.0-52294.dmg from Sonos and it brought back all my settings and the TuneIn (old style TuneIn, not this new JUNK they introduced) so I’m able to navigate from there.  Not iOS, the iOS app is a complete mess….. this is a dumpster fire and I hope Sonos learns a powerful lesson from this.

You lucked out, I downloaded the update to my Mac and now Sonos will no longer access my Music Library file. However, you reference a different number than I downloaded; I downloaded Sonos_79.0-52294.dmg (no “470” at the end of the one I got) which once downloaded shows up in About My System as Sonos Controller for Mac, Version: 16.2, Sonos OS: S2.

I now own 4 Sonos bricks.