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Adabs77
Contributor I
May 9, 2024
Question

new sonos app released 7th May 2024 issues

  • May 9, 2024
  • 309 replies
  • 50180 views

 

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. 

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

 

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

 

Poor testing by Sonos, i expected better from a brand like this.

 

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    309 replies

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    Radley
    Renowned Enthusiast I
    May 17, 2024

    Radley, I experiened the same problem. But I, I found that the older download for MacOS is still present on the Sonos download site.  I uninstalled my controller on MacOS (Monterey, here) and reinstalled the controller Sonos_79.0-52294.dmg from Sonos and it brought back all my settings and the TuneIn (old style TuneIn, not this new JUNK they introduced) so I’m able to navigate from there.  Not iOS, the iOS app is a complete mess….. this is a dumpster fire and I hope Sonos learns a powerful lesson from this.

     

    I’m wondering if my Mac using macOS Sonoma 14.4.1 makes a difference?

    Forrest
    Chromatic Producer I
    May 17, 2024

    I’m wondering if my Mac using macOS Sonoma 14.4.1 makes a difference?

     

    I uninstalled the controller Sonos app on MacOS prior to re-installing it from the DMG I downloaded from Sonos.com.  Maybe give that a try?

    I see what you’re referring to.  The About shows the “version” as 16.2, but the “build” is 79052294.

    I would think that Sonoma would make a difference, as it’s the same DMG downloaded from the site.

    Try uninstalling it then reinstall the DMG and see if that will pick up some content or settings from your existing speakers?

    Radley
    Renowned Enthusiast I
    May 17, 2024

    I’m wondering if my Mac using macOS Sonoma 14.4.1 makes a difference?

     

    I uninstalled the controller Sonos app on MacOS prior to re-installing it from the DMG I downloaded from Sonos.com.  Maybe give that a try?

    I see what you’re referring to.  The About shows the “version” as 16.2, but the “build” is 79052294.

    I would think that Sonoma would make a difference, as it’s the same DMG downloaded from the site.

    Try uninstalling it then reinstall the DMG and see if that will pick up some content or settings from your existing speakers?

    Great minds follow the same path. I’ve uninstalled and reinstalled several times and while Sonos will show a few songs in the queue, when I try to play a song that is shown there’s an error message that says “access to //iMac/Music denied”. When I open “Manage Music Library Settings” I get: 

    So while there may be some songs showing, Sonos isn’t accessing the Mac Music Library to play them. Go figure.

     

    TGROSE
    Enthusiast I
    May 17, 2024

    Regarding other system possibilities, I have done research on Bluesound.  They are affiliated with NAD products, a very respected name in audiophile stereo products.  Their recent software release was well received.  Their speakers are considered to be accurate speakers - think audiophile in quality.  I haven’t heard them yet, but based on the reviews because they are flat accurate speakers they may not have the boost in bass and mid-range that you find in Sonos speakers.  I have 23 Sonos devices spread around my home, but I also have a high-end stereo system.  Sonos fills the house with music, but they don’t compare to my audiophile system.  For instance, if you play an old record through Sonos you don’t hear the album’s scratches that are obvious on an audiophile system.  Funny, but in this example, people would often prefer the Sonos sound.  Ultimately, it comes down to preference. Bluesound systems appear to be somewhat more expensive, but not outrageous as much of the audiophile equipment tends to be compared to Sonos type products.  Sonos was first in the whole-home solution.  But, based on my initial research, in addition to NAD, there appears to be many reputable music companies in the market now (Yamaha for one).  The Bluesound system doesn’t appear to be proprietary either, so other manufacturers speakers will work in the system.  If this is where they’re headed it’s great news for customers.  Anyway, check it out.  I‘ve just starting my research as a result of the latest Sonos fiasco. 

      logansrun
      Contributor I
      May 17, 2024

      I’m suffering like the rest of everyone and an Android user. If the Apple app works, hopefully someone will come up with an Android app controller and I’ll get my packed NAS drive playing again! 

      As a producer of such a fantastic sound system it’s hard to believe the way Sonos are handling this issue. Surely, effecting 95% of its customers can’t make business sense? 

       

       

      My guess is that its less than 95% that are complaining. I think that the problem for Sonos is that the changes have impacted long time customers and more advanced customers with proper multi room setups. The new app is probably OK for single speaker customers with limited requirements and expectations. 

      Yeah, nah. Having read through pages of problems it's a pretty widespread chrous of condemnation. 

      I've got more than one speaker, and have some local files, been a user for 15 years - it's hard to deny this release is a catastrophic mess.

      An international company this size with this much reach pushing this broken app out? Crazy treatment of their customer base. 

        Pster
        Enthusiast I
        May 17, 2024

        Radley: “As for complaining, I’ve sent my email to CEO Patrick Spencer - polite but firm. More should do the same.”

         

        Been there done that. What you will likely get is an offer of 30% off to replace any old SONOS 1 speakers and free shipping. Like, having problems? Then buy more…...

          Harrumph
          Lyricist II
          May 17, 2024

          I live in Australia.

          My Sonos alarms think I’m in some West African time zone as they are off by 10 hours exactly.

          Where have the time zone settings gone?  How do you change this?

          Nothing else in my network thinks it’s in the wrong time zone.  Seriously how can you screw up NTP requests in an app update??!

            Duke998 rs
            Contributor I
            May 17, 2024

            What are ridiculous state of affairs, had trouble connecting my PLAY fives, spent a total of two hours five minutes waiting and talking to Support in the end I had to connect via my play bar which meant I had no individual control over my play fives ,how the hell can I accompany this size launch a half arsed  app that doesn’t work? 

              Pster
              Enthusiast I
              May 17, 2024

              As I think might have been mentioned already, the web version of the SONOS app that I use with my Apple iMac seems to be working fairly well. Although I haven’t spent a lot of time using it -  I primarily use my Apple iPad to control my SONOS system - I have not found any bugs in it...yet. My App based SONOS controller remains a hot mess. I did give SONOS kudos for maintaining this community board, many companies would just shut it down. 

                Vic Tory
                Lyricist I
                May 17, 2024

                 

                Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

                This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on. 

                Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

                 

                Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

                 

                Poor testing by Sonos, i expected better from a brand like this.

                 

                Enjoy the new app while you can…as I am sure with this brain trust the next update will remove the ability to actually play music. At least I have a few Bluetooth speakers stored away. 😀

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