Contributor I

Question

new sonos app released 7th May 2024 issues

Forum|Forum|2 years ago
May 9, 2024
309 replies
50180 views

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on.

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

Poor testing by Sonos, i expected better from a brand like this.

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P

Pster

Enthusiast I

Enjoy the new app while you can…as I am sure with this brain trust the next update will remove the ability to actually play music. At least I have a few Bluetooth speakers stored away. 😀

P

Pster

Enthusiast I

Oh how funny! Should we cry or rejoice?

L

LordanJevy

Contributor I

Just chiming in that I too am SO disappointed with the Sonos deployment of the new app.

After waiting 75 minutes to talk to support we made no progress ( after resetting my entire WiFi and iPhone connection history ) then never got a call back from the support agent as promised to continue (useless) troubleshooting.

I hope it’s all hands on deck and you work this out YESTERDAY. Thank god my spouse didn’t upgrade her app yet. Otherwise, we literally couldn’t use Sonos at all. Pathetic mistake for a company that considers themselves the future of audio.

One final piece of unsolicited advice from a software entrepreneur: let people revert to the old version next time!! It’s a simple, easy way to buy yourselves more time when the software team inevitably botches the app upgrade again in the future.

From you super disgruntled customer,

sonosuser0000004

Contributor I

I have 2 play 5’s and a sound bar sitting on my floor doing nothing since this new app has arrived. I only ever used the 3.5mm jack audio input. Just get rid of all that peripheral app stuff and just give me the speaker and the amp I will do the rest….Why do sonos keep messing about. I had a great set up but now dead. Think I might go back to getting a good HiFi again!

C

crothershe

Contributor I

How can this new Sonos app be so bad, why would they release it knowing it has so many issues? It says a lot about their view of their customers. No respect. I’ve had Sonos since they arrived on the market, but think it’s time to move to another manufacturer. (And i was just about to buy a new soundbar, oh well.)

A

Anonymous

Apart from the listed problems with music libraries, sleep,alarm, wifi channel options missing and Rova issues, I’ve noticed another, forgetting Sonos systems.

This is when i leave my home system and go to work which we have Sonos, when i opened my app with the old app, this would seamlessly connect to the work system, then when i get home seamlessly connect to my home system and so on.

Now the new app requires me to ‘join new system’ every time i go to work and come home. It doesn’t remember or seamlessly change between the 2 systems. I also tried this when going to my parents home and brothers who have Sonos. I am on their local networks and the same issue. I have to join their system, then i get home and have to join my system.

Too many bugs on the new app, and Sonos should allow us to download the old app until they sort out all the problems. Im sure once the bugs are ironed out, this new app will be a better experience. I have noticed when it is working, it is quicker on connection when opening the app.

Poor testing by Sonos, i expected better from a brand like this.

The new update is horrible. Had somos since it first came out. Seriously considering another sound system for our home. Bummer

D

Dutcherwoods

Lyricist I

Radley: “As for complaining, I’ve sent my email to CEO Patrick Spencer - polite but firm. More should do the same.”

Been there done that. What you will likely get is an offer of 30% off to replace any old SONOS 1 speakers and free shipping. Like, having problems? Then buy more…...

What is his email????

D

DGE

Lyricist I

Agree with everyone. If Sonos is desperately clinging to the new app despite all the problems they are having, the only explanation I can think of is that something bad happened to the old one... Did someone hack their system or something?

The new app just doesn't work, so I removed it from my phone and I am using my 4 speakers with Spotify. I hope this option will continue working.

G

gerrard

Trending Lyricist I

omg I cannot believe they have done this. Mercifully I still have access via my PC app which fortunately sonos havent tampered with. Will have to use that until they sort out the iphone app

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Poxidaisy

Lyricist I

I too Echo all gripes and issues with new Sonos App. It has effectively rendered my 8 speaker system useless. Ive been with Sonos since the beginning and have old and new speakers. Occasionally has to fix small issues, but this time the problems are overwhelming! Being on ISO I’m stuck on this version now! Highly recommend sonos must revert back to previous Sonos App version and fix issues. Please fix soonest or im out of here and will not recommend to anyone else!! Hope sonos is reading all this feedback!! Thanks

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