Contributor I

Answered

New Sonos app - playing artist “top tracks” on Deezer

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Hi,

After searching for an artist on Deezer, one of the options available is to play their “top tracks”. On the old S2 app this worked fine. I could search for the artist, select “top tracks” and then “play” or “shuffle play”.

On the new Sonos app, I can get to the artist “top tracks” on Deezer, but then it only appears to let me play one track at a time. I can play a track, but once that track is finished it won’t move on to the next one. It just stops playing anything.

Is this user error, bug, or planned feature? Can you advise how I can play an artist’s top tracks on Deezer please?

Thank you.

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Corry PAnswer

Sonos Staff

Hi @dnc99 et al

We are aware of this situation concerning Top Tracks in Deezer (and in some other services) and are investigating. I have no further information to share at this time, but this thread will be updated once a fix is in place.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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SpudyBubbs

Lyricist I

Another upset user. Deezer top tracks used all the time and now broken. Where are the Sonos support?

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MotoFoxes

Lyricist I

Ok so having the same problem here and it's so annoying. Use Deezer here and have tried to pin to home and no avail.

Sonos this needs sorting so many unhappy people!!

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iamspartacus1

Lyricist I

Even after the latest update to the app, this issue is still a problem. Playing artist top tracks was my go to! Please sort Sonos

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LoveMyBoys

Contributor I

I absolutely agree with everyone who has contributed to this chat. The first thing I do when I get home is activate Deezer on Sonos, choose my favorite artist and Top tracks!
Has anyone noticed the Artist 100% is now gone 🤷‍♀️

Sonos, respect your clientele and those of us who have invested in your system! Respect would be at the very least a response and an update!!!!!!

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Mark Pasterkamp

Lyricist II

Come on Sonos, we’ve paid a fortune for our systems - just roll back to the previous App version, it worked just fine. We need this functionality (play top tracks), sleep timer and speed - it’s soooooo slow… utterly frustrating experience now!

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Olivier64

Lyricist I

+1

please, Sonos team, provide the patch release asap 🤗. In sw world nothing can be perfect upfront but in today world a sw company needs to be fast !

ps: QA and knowledge of your customers usage look to be an axis of improvement.

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Olivier64

Lyricist I

PS2: to frustrated users (inc. me): use the « Mix » feature in between. Might bring some nice discoveries too ;)

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Kevski 71

Lyricist II

Same as all the above. Can’t believe it’s been going so long and not fixed. Bring back top tracks functionality. Going to see if the old app works now…

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paulculligan

Contributor I

I thought it was me being stupid! Please fix this ASAP. Mistakes happen but you shouldn't let this issue drag on as long as this.

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Irondrew12

Lyricist III

And here we all are STILL WAITING for an meaningful response or update to this utterly appalling app and treatment by a company thousands have invested in.

Moderator Note: Modified in accordance with the Community Code of Conduct.

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