Contributor I

Answered

New Sonos app - playing artist “top tracks” on Deezer

Forum|Forum|2 years ago
May 8, 2024
69 replies
2829 views

Hi,

After searching for an artist on Deezer, one of the options available is to play their “top tracks”. On the old S2 app this worked fine. I could search for the artist, select “top tracks” and then “play” or “shuffle play”.

On the new Sonos app, I can get to the artist “top tracks” on Deezer, but then it only appears to let me play one track at a time. I can play a track, but once that track is finished it won’t move on to the next one. It just stops playing anything.

Is this user error, bug, or planned feature? Can you advise how I can play an artist’s top tracks on Deezer please?

Thank you.

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Best answer by Corry P

Hi @dnc99 et al

We are aware of this situation concerning Top Tracks in Deezer (and in some other services) and are investigating. I have no further information to share at this time, but this thread will be updated once a fix is in place.

I hope this helps.

Show previous replies

J

Jugemo

Contributor I

I just want to add to the controversy. If you do the same in Spotify, you can play top songs because there is the play button for the hole list. So is not a software problem. Sonos has something to do with, maybe charging to the music systems or prefer only Spotify? I had 15 Sonos products and consider to sell all and leave the brand.

K

KevinMendenhall

Lyricist II

Agreed with all of the above. Whoever is responsible for this should be out of a job. I literally have 11 Sonos products, 1000's invested, and I can't even play Amazon top songs. Not to mention, Amazon music drops out constantly. No other service, just Amazon, one of the largest streaming services on the planet. Sonos need to get their sh*t together. I could get better reception on an analog radio.

I

Irondrew12

Lyricist III

Agreed with all of the above. Whoever is responsible for this should be out of a job. I literally have 11 Sonos products, 1000's invested, and I can't even play Amazon top songs. Not to mention, Amazon music drops out constantly. No other service, just Amazon, one of the largest streaming services on the planet. Sonos need to get their sh*t together. I could get better reception on an analog radio.

It's genuinely quite unbelievable isn't it... Fu**ING infuriating too. Our products would be worth sand if we tried to sell them too, as nobody would want them now!!!

L

LoveMyBoys

Contributor I

Hey Everyone,

Am I the only one ready to lose my mind with Sonos, or is there something about a fix I’m unaware of? I was trying their online chat for some help. They wanted my credit card number and someone would call…. Are they SERIOUS!

I

Irondrew12

Lyricist III

Hey Everyone,

Am I the only one ready to lose my mind with Sonos, or is there something about a fix I’m unaware of? I was trying their online chat for some help. They wanted my credit card number and someone would call…. Are they SERIOUS!

Unfortunately, we're all losing our minds...

I have noticed though that the number beside the volume bar have returned... Does this mean they have updated it since I last used it? Must have... Top tracks still don't play beyond one song though, so that's still a completely useless feature at this point.

R

Rusw

Lyricist I

Same issue here with no way to play top tracks from Deezer, which was my go to, and no way to regress to a previous version of the app.
This along with my random connection drop outs is making me wonder why I bother continuing with Sonos.

H

hilltopman

Lyricist I

Might as well add to this. I hoped they would sort this out but it’s driving us mad.

New app is slow, clunky, horrible to navigate, I can’t choose a room for music to play in before it starts so it starts now in my son’s bedroom everytime before switching rooms but by far the most frustrating issue is not just playing Top Tracks in Deezer all the way through, which is how we often play music.

Just give us the old app it was great!

Ultimately we’re building a house and we were on the verge of installing about 10 rooms worth of Sonos, now I’m asking is there an alternative? Bose? I’m not willing to get trapped in a Sonos system that doesn’t work.

K

Kevski 71

Lyricist II

100% this. The new app is slow, unresponsive and clunky. And no ‘play top tracks from Deezer’. Are they trying to lose business?

K

kpr

Prodigy I

The only way I can play artist’s top tracks from Amazon Music is by using Sonos voice control: “hey Sonos, play Donald Byrd” or “hey Sonos, play Ludovico Einaudi from amazon music”.

The only problem with that is that it cuts the list to only 100 tracks and only puts those to the queue. (That seems to be the same issue as with e.g. searching and accessing artist’s releases - that list is also cut to just 100.)

I

Irondrew12

Lyricist III

Might as well add to this. I hoped they would sort this out but it’s driving us mad.

New app is slow, clunky, horrible to navigate, I can’t choose a room for music to play in before it starts so it starts now in my son’s bedroom everytime before switching rooms but by far the most frustrating issue is not just playing Top Tracks in Deezer all the way through, which is how we often play music.

Just give us the old app it was great!

Ultimately we’re building a house and we were on the verge of installing about 10 rooms worth of Sonos, now I’m asking is there an alternative? Bose? I’m not willing to get trapped in a Sonos system that doesn’t work.

To be honest, at this point I'd seriously seriously consider an alternative brand. I can't quite put into words how downhill Sonos has become but it's truly jaw dropping. Like many I'm now trapped with a system that can go off on a spaz any time it likes, or just fail to reduce volume when I need it to the most.

There also appears to be no help or advice/updates I'm sight. I remember a few years back Sonos had a good enough tech team through what was Twitter, and they would collect your diagnostic report to help you. Now... It's either gone or they just don't bother replying now!! (I've! tried several times already).

I don't know where to go from here, I'm so fed up I almost dislike playing music now through their app.

Are they listening or reading these posts? Are they ever going to reach out? I want to get rid of my whole system but it wouldn't make any difference to them as they won't know or care.

If you read reviews on the Play store for their app, it's utterly astonishing how bad they are, but they ARE a true reflection of the current mess.

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