New SONOS App has removed Windows music library and won't let me re-add it!

Forum|Forum|2 years ago
May 13, 2024
186 replies
17623 views

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

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phildirt3

Enthusiast I

Flood the ceo s email

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keithibou

Lyricist I

yes, this needs to be fixed. for the past five days I have been shut out of my own computer music library on SONOS.

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VMJ

Contributor I

Last week, before hitting ‘update now’, I checked the feedback and read about all the issues so I decided not to update. However, since yesterday I can no longer play music from my music library and I ran into other (network)issues -so even now, after all the bad press, SONOS limits functionality even for those of us who haven’t updated yet. Also, I keep getting the message that an app-update is necessary and that I may have ‘limited functionality’ until I update. STOP THIS, SONOS, it is all over the internet that the update limits finctionality in so many ways, why still force it on us???

By the way, as a workaround I now play my music on SONOS straight from my MacBook or iPhone via bluetooth/airplay...

S

Stuecklen

Lyricist I

I’ve fixed mine after talking to support, but this is not something for the average user. I hope there’s an easier way, as I found it a bit of a chore, and I work on computers all day. Here’s how I did it in windows 11..

Make sure SMBv1 is disabled by doing the following:
Launch the Control Panel by typing Control Panel in the Windows search box.
Click Programs in the list and then select Turn Windows features on or off under Programs and Features.
Ensure there is no checkmark in the box next to both SMB 1.0/CIFS File Sharing Support and SMB 1.0/CIFS Server.
If you had to disable it, it may require a reboot after you deselect, and hit OK. Mine fortunately wasn’t selected.
Create a share on the folder that your music is in, and give a user permission to use it.
I created a local user using instructions from here: https://support.microsoft.com/en-au/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d But apparently you can use the user you’re logged in as (I couldn’t, it didn’t work for me).
With a user ready, right click the folder containing music and select Properties
Select the Sharing Tab
Hit the Share button, and make sure the user you want to use is in the list with at least Read access, and hit the Share button.
Back on the sharing tab, it will show the name of the share as \\<computer name>\Music (or whatever the share name is (mine was called TheLibrary)) Hit Apply.
This share name is what you type in the sonos app when you are adding your music library.
fin

What a nightmare.

Thank you for posting this procedure. Of all the myriad of folder permissions and sharing mechanisms proposed, this one worked for me. Windows 11.

Their QA department is either nonexistent or not doing their jobs. And failure to provide past versions of the controller software for those of us unwilling to submit to their BUG-FILLED new releases is CRIMINAL.

Moderator Note: Modified in accordance with the Community Code of Conduct.

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phildirt3

Enthusiast I

* that

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

D

Dweeb2

Lyricist II

Same here. Error 913 for Apple Music Library on Sonoma 14.4.1. If I try to add the folder directly, it says access denied and to check username/password. I can see it trying to access the folder and then giving up. I’m the administrator so there should be no access/username problems.

BTW, this may help others until Sonos can fix this mess they’ve created. I copied the entire Apple music library to my NAS and then used add “Networked device (ex. NAS drive)” and was able to add the music library folder without any problems. This is just a temp solution since the library won’t be updated if I add more music but at least it keeps me going for the time being.

I have attempted this fix multiple times on my Windows11Pro without success. I tried several variations of this “fix”, but each try ended in failure. I concur with a previous comment, Sonos is useless since the last update for playing my extensive library on my Sonos speakers. I can still play my Sirius XM, but I need to be able to play my own music too. SONOS, WHAT HAVE YOU DONE???

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phildirt3

Enthusiast I

Ceo@sonos.com slam him

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User966103

Avid Contributor I

They just don’t care. As if we’re beholden to them and not vice versa. Not even “We apologize. We’re working on it.” Much less, “We’ll keep you posted on where things are at.”