New SONOS App has removed Windows music library and won't let me re-add it!

Curious how they define “soon”. I’ve got about 4,500 on two playlists and maybe another 50K songs in folders on external HD. Reduced to playing them through MS Music with small bluetooth Bose speaker. Not the sound I’m used to…

Further to my earlier post:that began “ Thank you, thank you thank you to dstsng “, it worked, then it didn’t but then it did. That was a relatively easy fix that worked for me. Try it!

Please note that I am in not way forgiving SONOS at all- just getting my music running- no thanks to Sonos “chats” or anything else from Sonos. Terrible customer service- the helper in this forum gave me something that worked- and Sonos suggestions were useless. I would never recommend Sonos to anyone. I have had my system for more than 10 years but would have never bought them if I knew then what I know now. I only joined this community to comment on this latest fiasco. I reached the limit of my patience.

Version 16.2

Build: 79052294

Windows 11 - Music library disappeared.  Can’t even add my music from a hard drive.  If it’s an app issue then Sonos should notify its customers that have invested thousands of dollars in their products.  If I recall, this is the second time that this has happened.  Error, “unable to add the shared folder to your music library.” Error 913.

SONOS, BE PROFESSIONAL AND NOTIFY YOUR CUSTOMES IF THERE IS A PROBLEM AND WHAT YOU ARE DOING TO RESOLVE THE ISSUE.

I have my speakers dropping off now no music library speakers show not connected. It sounds good when it works. I ve got 21 speakers so i m stuck. I chat because i can’t understand the thick accents from their overseas customer service. They suck the ceo is a moron. When i first started this they actually had English as a first language customer service. Its wrecked just like every thing else in the world. 

I’m so relieved to have found this thread. I thought I was an idiot for not being able to figure out how to add my Music Library to the updated Android app. Like so many people here, I don’t use streaming services and the whole reason I went with the Sonos system is so I could play my CD and MP3 music library. 

I’ve seen the fix for the Windows 11 app and maybe I’ll try that, but is there a comparable workaround for the Android app. I mostly use Sonos off my phone when I’m in various rooms of the house, not sitting at my desktop PC. 

I’m thinking there’s a good class action lawsuit here. Anyone on the list a lawyer who wants to file a consumer class action? Happy to be your named plaintiff. 

MojoNIxon-

The CA Lawsuit was something I’ve been thinking about for a number of days now.

Good Job bringing it up.

According to the Washington Post, “Sonos now says it’s fixing problems and adding back missing features within days or weeks.” (May 17, 2024)

Why haven’t they bothered to contact us owners of Sonos products with an apology and an explanation? They do have all of our emails addresses!

I got an apology, so what that and ten bucks will get you a cup of coffee 

Phildirt3, was that apology because you contacted Sonos? My point is that with all the unsatisfied customers, enough so that it has been reported in a major media outlet, Sonos ought to be communicating with all of us.

I too am highly invested in this product. When I bought my first speakers about 12 years ago Sonos was the only game in town for playing my extensive music library throughout my home.

 Surely hope they are motivated to make things right.

Hey all, it looks like today’s Sonos update has fixed the library issue.