Contributor I

Question

New SONOS App has removed Windows music library and won't let me re-add it!

Forum|Forum|2 years ago
May 13, 2024
186 replies
17623 views

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

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phildirt3

Enthusiast I

Yes after contacting and no the app isnt fixed

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PabloUK

Lyricist III

Updated the app at the weekend and now have no access to my music library.

SONOS - revert to the old app, or allow SMB1. I have my music file stored on my Mac lap top, directly downloaded from Apple Music/I tunes. No other way of accessing my music. Apple advised not to get a NAS and why should i buy another bit of kit to run a system that cost thousands and thousands of pounds. SONOS this is a disgrace. Sort it out so I have access. No waiting til June, send an update on the App now. A complete joke… 2 hours on hold to get through to customer support who told me to contact Apple to get them to change the file sharing protocols… Apple unable to do that and not their problem. SONOS it’s your problem fix it. Potential new customers avoid Sonos...

J

JohnBreur

Lyricist I

No Sonos for me anymore. This is the most stupid thing they can do to us. I hate them for that. I have a well balanced library and this is all gone. No Sonos for me anymore...!

Gr,

John Breur

D

D.S.P.

Lyricist I

Is it time to initiate a class action law suit since all the money I invested in my SONOS system is now wasted???

All those interested in a class action let us know.

jgatie

Is it time to initiate a class action law suit since all the money I invested in my SONOS system is now wasted???

All those interested in a class action let us know.

After you consult a lawyer, and they agree to take the case, post the link to the class action here.

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Paison

Trending Lyricist I

It’s 5/22/24 at 12:40 PM and no updates available for me in Florida.

I’m using S2 Build: 79052294 on Windows 11.

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Paison

Trending Lyricist I

Version 16.2

Build: 79052294

Windows 11. I uninstalled Sonos, rebooted, and reinstalled Sonso app for Windows 11. No new update available.

Sonos used to have stellar, first-class support but has deteriorated too substandard.

G

gripenhack

Lyricist I

I’ve fixed mine after talking to support, but this is not something for the average user. I hope there’s an easier way, as I found it a bit of a chore, and I work on computers all day. Here’s how I did it in windows 11..

Make sure SMBv1 is disabled by doing the following:
Launch the Control Panel by typing Control Panel in the Windows search box.
Click Programs in the list and then select Turn Windows features on or off under Programs and Features.
Ensure there is no checkmark in the box next to both SMB 1.0/CIFS File Sharing Support and SMB 1.0/CIFS Server.
If you had to disable it, it may require a reboot after you deselect, and hit OK. Mine fortunately wasn’t selected.
Create a share on the folder that your music is in, and give a user permission to use it.
I created a local user using instructions from here: https://support.microsoft.com/en-au/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d But apparently you can use the user you’re logged in as (I couldn’t, it didn’t work for me).
With a user ready, right click the folder containing music and select Properties
Select the Sharing Tab
Hit the Share button, and make sure the user you want to use is in the list with at least Read access, and hit the Share button.
Back on the sharing tab, it will show the name of the share as \\<computer name>\Music (or whatever the share name is (mine was called TheLibrary)) Hit Apply.
This share name is what you type in the sonos app when you are adding your music library.
fin

What a nightmare.

Been there, done that (several times since the catastrophic update, before and after your post) and still goes to Error 913. Whoever decided to release the update needs to be fired - by which I mean shot.

106rallye

@PabloUK I do not think a Mac would use SMBv1 - this cannot be your problem. It must be something else.

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PabloUK

Lyricist III

It worked fine for the last 8 years. Sonos updated the app removing file sharing using smb1 which their original controller app used. The mac was and still is compatible with that. The new app is the problem… has stopped file sharing… I am one of many in the same boat. All my music is stored on my Mac, downloaded from I tunes (apple music) and then uploaded/shared with Sonos. Since the new version of the app was launched and the old app deleted it doesn’t work.

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