New SONOS App has removed Windows music library and won't let me re-add it!

Forum|Forum|2 years ago
May 13, 2024
186 replies
17623 views

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

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Submarine

Trending Lyricist I

Still can not listen to my own music anymore. The app on MacOS won’t let me add the music library anymore.

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Hdgdf7

Lyricist I

Last week I sent an email to Sonos complaining about the removed local library issue, and today I received this email reply:

***

Thank you for reaching out to share your feedback about the new Sonos app. I understand you rely on being able to play folders from a local library and search your local library via the Sonos app.

I know you are disappointed that these features are not available, and I want to assure you that your feedback has been heard loud and clear. We are committed to providing our users with the best possible experience, and we are working tirelessly to reinstate some important features in the app in the coming weeks.

The ability to play and search music from a local library is planned for next month. You can
reference this article: The New Sonos App and Future Feature Updates for additional details on upcoming updates.

In the meantime, a couple workarounds to play local music are to use AirPlay (iOS devices) or via the Sonos web app.

Thank you for your engagement and for being part of the Sonos community.
???????
Best regards,

Sonos Customer Experience

***

So, it looks like they will be fixing this issue?

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phildirt3

Enthusiast I

They should have never launched it

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endolane

Contributor I

Just made the mistake of updating my SONOS app today and it sh@t the bed!!!

Now I can’t play ANYTHING that I could access previously in my own music library.

It won’t even let me add the location where my music is located. Total crap fest.

If this is not fixed, I will certainly go on every social media site I can find and talk about it.

The interface sucks, too.

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Paison

Trending Lyricist I

We are all in this together. Perhaps we should postpone any Sonos purchases for 2 ore 3 months to teach them a lesson. Money talks and our complaining won’t do any good. Maybe we should write to all the financial analysts on Wall Street and a stock downgrade would teach them a lesson. If these incompetents would read this forum they would have rolled back to the prior app with a broadcast email explaining the issues.

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phildirt3

Enthusiast I

You can play your music library on airplay EXCEPT half my speakers don’t support airplay. Type in Sonos ceo interview. That moron thinks its great

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HTLRPM

Lyricist I

Agree 100%. I have spent a lot on this system and they are basically bricks now. Very disappointed to say the least. Really makes you want to run out and buy that new headset they advertise on the app, right. The advertisement portion of the app works GREAT!!! Everything else, not so much.

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Gavin Anderson

Lyricist I

Shout out to the always-excellent tech support and customer support teams at Sonos. They’ve always looked after me so well in the past, and they must be drowning in anger and frustration from so many disappointed users (me included) after this dreadful botched app & service update.
I’ve been a dedicated Sonos user for years. No more. I was waiting for ages for the new headphones and would have definitely have bought them if they’d come out in March. Now they launch them after this fiasco?! Zero percent chance. I’m never buying anything from Sonos again. I have completely lost trust that they care about users with their own libraries of music.
Thanks to the various people in the thread above who’ve suggested workarounds for re-adding local libraries. It’s worked for me using the Windows desktop app - ensuring SMBv1 is disabled; sharing the relevant folders with Sonos Wireless Hifi System; re-adding to Sonos as ‘another folder connected to your computer’ (I didn’t need to go the NAS route. I had difficulties with folders that contained an ampersand (&) in the name and/or that weren’t a root folder, so I renamed/moved them and that fixed it, but i don’t know if that was a real glitch or some other artefact).
I have downloaded the 3rd party SonoPhone app for ios. It’s a little bit clunky but v. simple to use and INTUITIVE (unlike the rubbish updated app Sonos has foisted on us) and works exactly as I need & want. I have switched to using it and now finally after nearly a month I have my old Sonos listening experience back - in spite of the best efforts of Sonos senior leadership.