Contributor I

Question

New SONOS App has removed Windows music library and won't let me re-add it!

Forum|Forum|2 years ago
May 13, 2024
186 replies
17623 views

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

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PaulD-1

Trending Lyricist I

Yes, it almost worked. It found this ‘Sonos’ user but can’t add the music folder. Still, it’s a great find on your part guys but this is not how a reputable software should work. You are indeed helping angry people start enjoying their music again, but at the same time you are camouflaging the negligence of the company that has a large group of paid developers to do the job properly. Wait…….or maybe they are not being paid and that’s why we have this problem LOL
In other words, you are kind of diverting the legitimate anger away from Sonos.

It would be nice if Sonos actually did something about it. So far, they pretend that nothing happened. At least I haven’t seen anything.

My apologies for being part of the problem rather than the solution!

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canac

Trending Lyricist I

Here is the fix for a PC. It takes two minutes:

Find a music folder that you want to “share” with SONOS (i.e. navigate to the folder on the PC).
Right click on the folder
Select “Properties” from menu
Select “Sharing” tab
Click “Share...” button (opens “Network Access” window)
Select your SONOS system from the pulldown menu in the center of the window.
Click “Share” button at the bottom of the “Network Access” window
It took SONOS 10 minutes to add my library of 10K+ songs

It might work for your particular configuration. I got through these steps also but the final one is the one that counts and there I get the middle finger. Why? Because for some stupid reason Sonos is trying to access that location using the forward slash notation (see the screenshot) while it should be a back slash. At this point, I didn’t enter this information. Sonos did by itself.

Only when entered manually with \\, it worked.

But like I said earlier, having you guys here trying to find the solutions, you are not really helping in getting Sonos taking the responsibility for this cluster f&%^$ up and doing something about it.

I’m so angry!

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phildirt3

Enthusiast I

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

Got an emtfrom sonos saying they should have it fixed within the month. Flood the ceos email. I told him he owes my 1500 bucks fir all the moti spent on iTunes. Really lame to launch an update without all the kinks worked out

C

canac

Trending Lyricist I

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

Got an emtfrom sonos saying they should have it fixed within the month. Flood the ceos email. I told him he owes my 1500 bucks fir all the moti spent on iTunes. Really lame to launch an update without all the kinks worked out

Roll it back you morons (Sonos). Don’t say ‘should be fixed within a month’.

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pvebstev

Contributor I

Thank you so much Sunocoz!! I right-clicked my iTunes folder in windows explorer, went to properties, shared that folder with the Sonos system, then pretended the shared folder link is an NAS drive and tried adding it back to Sonos using the Networked device option like you suggested. It worked and the music library reappeared on all our devices, both versions of the iOS mobile app and on the desktop. Still can’t queue on the new app but at least we can play our library for now anyway. You are brilliant!

Thank you after several frustrating attempts to restore my music library I used this solution and was able to access my music again

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phildirt3

Enthusiast I

Really! You have to ve a computer geek to get your friggin music back

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Stoney1962

Lyricist I

I’ve updated SONOS on my Android phone. The new app is awful compared to the old one and has so many bugs, as noted by customers on this site minute-by-minute over the past week or so.

I’ve also updated my SONOS app on my Windows 11 computer. This is where I have my music library. The update removed the library. I tried to re-add it, and it came up with Error 913. I can’t access the music library…..I can’t use SONOS for what I bought it for!!!! Frustrated doesn’t go anywhere near how I feel right now. I’m not an I.T. Test Analyst. Neither have I volunteered to be a BETA tester for SONOS. But my investment in SONOS equipment has been destroyed by this update. PLEASE HELP!!!!!

Well said Simpleguy, completely agree - same issue on my windows 11. Tried various workarounds like ensuring my iTunes folder is shared and it simple won’t allow me to add the folder (error 913). I’ve always thought that SONOS hardware is great but that the app is very clunky (on both my phone and PC) but now it is even worse!

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User966103

Avid Contributor I

(1) I think the Sonos CEO should resign immediately and offer his apologies to the tens of thousands, if not more, of Sonos customers who have had their lives upended by an extremely poor decision to release the latest update. I can’t add or play my music library from any sonos app. The mobile app for iOS or android is virtually useless.

(2) What is the best alternative to Sonos speakers? I am high-tech challenged. I just want speakers that can play my music library on my PC’s hard drive as well as some music services (amazon music, etc.). I’m done with Sonos, I’m ready to move on.