Contributor I

Answered

New Sonos App broke my entire system. It is unstable

Forum|Forum|2 years ago
May 9, 2024
221 replies
13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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Best answer by Weekendhacker

Thank God I came on here! Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos! Really poor

Show previous replies

P

Peter_2024

Lyricist I

Has there been any official response from this company? I'm so disappointed right now. I don't know what to do. So much money invested in this thing. I am literally just playing music out of my iPad pro right now. And I keep getting pop ups on here cross selling me on new components. Ouch!

M

Missionsparta

Enthusiast II

Update is ridiculous,

Beyond the issues we are all having, has anyone experienced Sonos disconnecting your mobile device from your WiFi network while using the Sonos app?

I don’t even know if that is possible but after the update I have been having intermittent WiFi disconnections/instability when using Sonos, just seems strangely coincidental

100% going through this. My entire network has gone to utter hell since the update. Shockingly, Sonos support is trying to blame it all on the network because of this even thought it has been rock solid for three+ years until this app update which immediately sent my network and speakers into cardiac arrest.

G

GeeeehArt

Trending Lyricist I

Update is ridiculous,

Beyond the issues we are all having, has anyone experienced Sonos disconnecting your mobile device from your WiFi network while using the Sonos app?

I don’t even know if that is possible but after the update I have been having intermittent WiFi disconnections/instability when using Sonos, just seems strangely coincidental

100% going through this. My entire network has gone to utter hell since the update. Shockingly, Sonos support is trying to blame it all on the network because of this even thought it has been rock solid for three+ years until this app update which immediately sent my network and speakers into cardiac arrest.

Interestingly when I called Sonos support, which I waited over 2 hours for a callback, I was informed that I had a router provided by my IP that had “known” issues. The Tech provided a list of routers that I should ask NOT to use. So called my IP (Spectrum) and basically they laughed at me. I decided to purchase my own router; still unable to find, create, or add to the System. And as the Tech at Spectrum said’ “sounds like an App problem “.

Simple solution: Fix the APP!

I have a feeling that Sonos is going to find a way to monetize this situation.

B

Bill Dellara

Lyricist III

Update is ridiculous,

Beyond the issues we are all having, has anyone experienced Sonos disconnecting your mobile device from your WiFi network while using the Sonos app?

I don’t even know if that is possible but after the update I have been having intermittent WiFi disconnections/instability when using Sonos, just seems strangely coincidental

100% going through this. My entire network has gone to utter hell since the update. Shockingly, Sonos support is trying to blame it all on the network because of this even thought it has been rock solid for three+ years until this app update which immediately sent my network and speakers into cardiac arrest.

Interestingly when I called Sonos support, which I waited over 2 hours for a callback, I was informed that I had a router provided by my IP that had “known” issues. The Tech provided a list of routers that I should ask NOT to use. So called my IP (Spectrum) and basically they laughed at me. I decided to purchase my own router; still unable to find, create, or add to the System. And as the Tech at Spectrum said’ “sounds like an App problem “.

Simple solution: Fix the APP!

I have a feeling that Sonos is going to find a way to monetize this situation.

lol yea “everyone’s router is the issue” Gaslighting at it’s finest

their customers will find a way to demonetize Sonos

A

Arvid Suls

Lyricist II

Me and my wife have the same Samsung Android smartphone (A52). On mine the Sonos app is downgraded again to previous version and on my wife´s phone the new app is still running. When you open the app on my wife´s phone, our system (12 Sonos speakers in total) becomes unstable instantly. You start music, but it stops randomly after a few seconds or minutes. Restart music and it stops again randomly. If we close the new app on my wife´s phone and open the old app on my phone and all runs smoothly again. No glitches at all. Clearly the new app is messing up the system! This is definitely not a network or router issue! And on top of an unstable app, crucial functionality is missing! But according to Sonos, the new app is a huge improvement. No sure on what planet they live...

T

theebri

Lyricist I

What is going on with Sonos app? I just moved to a new house and had everything connected yesterday and now all of a sudden 9 of my dozen speakers have disappeared

B

Bill Dellara

Lyricist III

What is going on with Sonos app? I just moved to a new house and had everything connected yesterday and now all of a sudden 9 of my dozen speakers have disappeared

Yea It’s ******!

Moderator Note: Modified in accordance with the Community Code of Conduct.

S

SS9

Lyricist I

Thank you Sonos for this new app update. Nothing is working anymore.

No waking service, bad surging and so on.

Terrible.

How can i downgrade to the previous version?

Hope to hear something from you.

Ymedik

Suggest writing to investor relations

S

SS9

Lyricist I

What is going on with Sonos app? I just moved to a new house and had everything connected yesterday and now all of a sudden 9 of my dozen speakers have disappeared

Yea It’s ******!

Moderator Note: Modified in accordance with the Community Code of Conduct.

Suggest contacting their Board members and Investor relations.

https://investors.sonos.com/corporate-governance/default.aspx

IR@sonos.com

G

GuardDog32

Trending Lyricist I

Agree 100%!!! New app is a piece of dog $hit. Do they NOT test in QA before going LIVE? I was ready to purchase a Move 2, 2 ERA 300’s, and another Play 5. That’s ALL ON HOLD to see what they do. It’s not user friendly at all, and crap don’t work. Can only use the first 100 songs on my 400 song Amazon Playlist. I HATE the new volume options. Used to hit main volume to pull up each speaker volume at same time to adjust. Now it’s more difficult to manage. Just switching between music services is absolutely hideous. Why don’t they ask customers for opinions before going live. And make sure all the crap WORKS before supposedly upgrading. I loved my Sonos up till last week. Extremely disappointed

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