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Eking708
Contributor I
May 9, 2024
Answered

New Sonos App broke my entire system. It is unstable

  • May 9, 2024
  • 221 replies
  • 13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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    Best answer by Weekendhacker

    Thank God I came on here!  Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos!  Really poor 

     

    221 replies

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    GuardDog32
    Trending Lyricist I
    May 30, 2024

    So as of 5/30/24 there is an App update to fix a couple small issues.  Did anyone update?  I’m scared to do any updates for a while since we all see how much they have failed their customers on this last horrific update.  

      focalutopia
      Lyricist I
      June 1, 2024

      My system is now also completely broken. I might as well throw them all out, until/unless this is fixed.

      Sonos, please at least allow us to “downgrade” our compatible products to S1 again ASAP, so we can use the old - but functional - S1 software which at least worked.

        GeeeehArt
        Trending Lyricist I
        June 2, 2024

        So as of 5/30/24 there is an App update to fix a couple small issues.  Did anyone update?  I’m scared to do any updates for a while since we all see how much they have failed their customers on this last horrific update.  

        And if one wanted to update (IPhone), exactly how is this done? If “no system found” and settings will only allow “set up new system” and “products not found”, I see no way to update. If I go to the App Store there is no update. Incredible!

          Splonge
          Lyricist III
          June 2, 2024

          Sonos has successfully destroyed their brand. There is no way to go back to a working version of their software. I’ve uninstalled/reinstalled the desktop and iOS Apps, restarted my router and spent hours on customer support waiting for them to pick up the phone. Finally I was abruptly disconnected waiting for a person to pick up. Their online chat support spits out idiotic boiler plate nonsense.  Since Sonos will not address this here and shows utter contempt for their customers, I suppose we have to fend for ourselves to find working alternatives. Fortunately I have a pair of working bookshelf speakers. This is no replacement for what Sonos used to do but it’s a start. 

            GuardDog32
            Trending Lyricist I
            June 2, 2024

            So as of 5/30/24 there is an App update to fix a couple small issues.  Did anyone update?  I’m scared to do any updates for a while since we all see how much they have failed their customers on this last horrific update.  

            And if one wanted to update (IPhone), exactly how is this done? If “no system found” and settings will only allow “set up new system” and “products not found”, I see no way to update. If I go to the App Store there is no update. Incredible!

            I have the new Sonos update app on phone. The other day (iPhone) said I had an update available.  It was to “fix” a couple issues but I didn’t update because it may mess up the little bit of stuff that is working.  I didn’t know if anyone else attempted to do the update. 
            Looks like it’s time to call the Better Business Bureau and make a complaint with this mess their developers have caused 

              Splonge
              Lyricist III
              June 2, 2024

              I just updated all my desktop and iOS Apps today June 2nd. It is still broken. Keeps defaulting to my Beam system (overriding my TV input which has to be painstakingly reconnected.) Will not stay connected. I have reverted to playing albums on wired hardware. Thankfully I have that as an alternative. I realize most Sonos users don’t have that as an option. Damn Sonos has really screwed the pooch on this. I can’t believe no-one from the company hasn’t weighted in on this train wreck!

                GuardDog32
                Trending Lyricist I
                June 2, 2024

                Did you unplug EACH speaker where they are all unplugged at the same time?  Then wait a couple mins then start plugging each one back in. I have a Sonos ONE that is hard wired (Ethernet) to my router.  I use it as my HOST for a more stable system.  I plug it in first, let it boot completely up to the solid white light, then start plugging others in 

                Splonge
                Lyricist III
                June 2, 2024

                No. I did not try that.

                mjbaltazar
                Lyricist I
                June 2, 2024

                Okay, I give up, between trashing my home system and only having one of my two roams work on the road, I'm ready and willing to invest into an entire new system.  

                Is Sonos the best we got or is there a better option? 

                Hopefully a class action suit will reimburse some of the replacement cost.  

                  GuardDog32
                  Trending Lyricist I
                  June 3, 2024

                  I understand.  I had planned to purchase a Move 2, Two of the Era 300’s and one more Play 5…. Glad I was waiting until July.  Not happening now. 

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