Contributor I

Answered

New Sonos App broke my entire system. It is unstable

Forum|Forum|2 years ago
May 9, 2024
221 replies
13403 views

Dear Sonos,

The new app uploaded itself on apple devices and now my system is completely bricked/useless. I have ZERO components in my system. I have tried to factory reset it, doesn’t work. Tried resetting the app, doesn’t work. Tried to get hold of support to no surprise ZERO chat reps available at 10:30 eastern time, and 50 minute wait for support.

Do you people sit in a room and make up ways to piss your consumers off, because you are AMAZING at it? This entire system is about 24 hours outside of going in the garbage can since i can’t use them anymore.

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Best answer by Weekendhacker

Thank God I came on here! Been trying to sort myself for two hours. My system which was 2 Play 1s, Beam and a sub mini all lovely and linked and a separate speaker are now gone. I did manage to reinstall but couldn’t link the two in one room as a pair, only link one with the other room. Can’t update the app which one minute says needs an update, then says no. Constant loop. Extremely pissed off and now have no system at all. Roll back required Sonos! Really poor

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G

Geeeeh

Lyricist III

In another post I learned about iOS SonoPhone. 3rd party app…$2.99. Got my system working again!!!

https://apps.apple.com/us/app/sonophone-for-sonos/id815251931

There is also a version for iPad.

Beware: does not work if your “System not found”

Don’t waste $3 more

G

GeeeehArt

Trending Lyricist I

Someone in one of the many threads related to App Disaster 2024 mentioned be able to access the “system” using a Win Laptop. So I booted up my old Toshiba to give the old Sonos App a try. Guess what: No deal. The old app is stuck in a loop searching for the system. when it does find it, it ask me to press the connect button on the nearest speaker. Doing that it tells me the system is connected and immediately goes back to “searching for your Sonos System”. It does this over and over and over.

I need whisky!!! STAT

jgatie

Someone in one of the many threads related to App Disaster 2024 mentioned be able to access the “system” using a Win Laptop. So I booted up my old Toshiba to give the old Sonos App a try. Guess what: No deal. The old app is stuck in a loop searching for the system. when it does find it, it ask me to press the connect button on the nearest speaker. Doing that it tells me the system is connected and immediately goes back to “searching for your Sonos System”. It does this over and over and over.

I need whisky!!! STAT

You do know the current Windows Controller is still working, and is still available for download? No reason to use an old version on an ancient laptop that’s probably well out of date with the current firmware.

https://support.sonos.com/en-us/downloads

G

GeeeehArt

Trending Lyricist I

Someone in one of the many threads related to App Disaster 2024 mentioned be able to access the “system” using a Win Laptop. So I booted up my old Toshiba to give the old Sonos App a try. Guess what: No deal. The old app is stuck in a loop searching for the system. when it does find it, it ask me to press the connect button on the nearest speaker. Doing that it tells me the system is connected and immediately goes back to “searching for your Sonos System”. It does this over and over and over.

I need whisky!!! STAT

You do know the current Windows Controller is still working, and is still available for download? No reason to use an old version on an ancient laptop that’s probably well out of date with the current firmware.

https://support.sonos.com/en-us/downloads

Doesn’t work without a mobile device and all of my mobile devices are Apple. So there’s that…

Make it a double, please!!

jgatie

Doesn’t work without a mobile device and all of my mobile devices are Apple. So there’s that…

Make it a double, please!!

What does that have to do with you attempting to use an ancient laptop to access Sonos via an ancient version of the app and (obviously) failing, when you could just download the current PC version?

B

Bill Dellara

Lyricist III

Update is ridiculous,

Beyond the issues we are all having, has anyone experienced Sonos disconnecting your mobile device from your WiFi network while using the Sonos app?

I don’t even know if that is possible but after the update I have been having intermittent WiFi disconnections/instability when using Sonos, just seems strangely coincidental

G

Geeeeh

Lyricist III

Doesn’t work without a mobile device and all of my mobile devices are Apple. So there’s that…

Make it a double, please!!

What does that have to do with you attempting to use an ancient laptop to access Sonos via an ancient version of the app and (obviously) failing, when you could just download the current PC version?

I downloaded the newer app and it still requires a mobile device to set up the Windows app.
Your use of the word “ancient “ is very condescending, btw.

E

ericjh

Contributor II

I also rolled back to 16.1 but make sure you not only turn off auto updating for the app but also disable firmware updates in the system settings. Otherwise they will most likely push out a new firmware to block access from the old app like they did when S2 first launched.

B

bruceeisen

Lyricist I

I was so looking forward to scoring a pair of the new Sonos headphones, often delayed but apparently now available.

Not any longer! Who in his or her right mind would follow the updated app debacle with a purchase of the company’s headphones?

B

Brimil

Lyricist II

Why on earth do they manage to wreck a perfectly good app with an update and then remove the old version from the app store. I have a TV bar and three S2s none will connect with the tv bar now. I feel like chucking the whole lot in the bin and get the Apple Homepod. I was just about to buy more. Thank goodness I read this before making that mistake.

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