New Sonos App broke my entire system. It is unstable

Hey Everyone! Not sure if this has been said yet but the Sonos app for Computer still works! I updated my gear accidentally today and it bricked but when i opened the app on my Mac it’s still working. Hope this helps as a tempoary solution till this company fixes this mess.

Ched

Hey Everyone! Not sure if this has been said here yet, but the SONOS app on Mac still works! When my iPhone, iPad and other devices all auto updated the app as a last resort I opened the PC app and it seems to be working perfectly! One device still has the old Sonos app but it doesn’t let you do anything without updating. Hope this helps as a tempoary solution!

Ched

Just forced me to update.  Broke everything.  Going to be a quiet party.  Always a good sign when customer service is provided by a companies customers.

Well, seems I’m not alone. Nothing works on the App. Can’t see my system. Tried to factory reset each items and add it again yesterday evening and I thought I was successful as everything worked. I woke up today with no system detected on the App and all devices disappeared.

seems like Sonos hasn’t answered to any of these posts. I guess not much to do… 🤷‍♂️ 

I think this about sums up the whole experience. I’ve managed to get my speakers ‘online’ but my itunes library that I’ve nurtured since I ventured into Sonos all those years ago is still redundant. The file path is a mere memory, nothing plays from it. Speakers are di, bluetooth or streaming services only. I do prefer some of the layout, I dislike the missing features. It was audacious to say this upgrade was courageous, it’s actually outrageous to try and gaslight your loyal customers. If this is to pave way for headphones they will kill their brand and company. Hopefully somebody gives a shit internally and they are working to fix the app and return the missing items. There’s no entitlement here, just frustration with a lot of investment into a product not doing what it was sold to do. Sort it out or get new management who understand what Sonos is supposed to be.

Man, I reeeeeally wish I’d come here before I did the update.  My Play speakers will only play the first song on an album or playlist (Spotify)- skipping or tapping something further down the line just starts that first song over again.  If my Roam is turned on it defaults to that and won’t let me add any other speakers to playback.  Setting not giving me the option to “forget” a speaker.  What in the actual fresh hell is happening over at Sonos?

I’m unable to connect wirelessly, I had to use Ethernet on the instruction of the Sonos rep., he said once I establish connection via Ethernet I can switch to wireless network by updating the network; we tried that only to discover that “system networks” is blank so he couldn’t fix it! Next I contacted my ISP and they tried changing my system to 2.4 to see that would help, it did not. So contacted Sonos again and they are “submitting my issue to the engineers” and to wait for an update to the app 🙄🙄.  So my speaker is useless  I thought about buying a different router, mine is spectrum, but not sure I want to throw more money on account of Sonos. 

Bricked my house system. It's built in. 

Fire your product managers. Fire your CTO and Eng manager. I demand you set your Systems engineer on Fire as a sacrifice to the engineering gods. If u made aeroplanes we'd all be dead. 

Hire people who understand TEST, V&V. Do it fast. 

Then Test. Test. Test. Test. 

Thus update will probably destroy your business. Everyone is angry. 

Moderator Note: Modified in accordance with the Community Code of Conduct.

my whole system is bricked as well. I luckily had the old version of the app on my iPad and got everything manually added back into my account with the exception of one of my Sonos One speakers. that speaker will not add back to my system no matter how many times I factory reset it. Sometimes I get to the connect to wifi and it just tells me it can't connect. Other times I get through that and it tells me I can’t add it to my account and to restart it and it will appear, but of course it doesn’t and I stay in the loop of hell. I’m utterly mind blown how much of a disaster this is and the fact that Sonos refuses to address it or fix it or roll back to the old app. I’m close to selling it all and buying a different product. I’ve spent more time than I want to admit trying to fix this disaster.