Avid Contributor I

New app volume control issue

Forum|Forum|2 years ago
May 8, 2024
117 replies
13731 views

Updated to the new app yesterday. When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position. Tried repeatedly to get it to work, no luck.

Anyone else?

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A

Austinspencer18

Lyricist I

Thank you Ken_Griffiths! One volulme bar naturally started showing up on its own. The other speaker’s issue persisted even after rebooting. I did a factory reset on that one and readded it into my system and it did the trick. Kind of a frustrating process but I am glad that they are all able to be controlled via the app now.

C

cooperd5908

Trending Lyricist I

Ken

all I can say is this stuff worked for 5 yrs prior to that updated now the entire thing sucks No search for nas library no volume for move or roam. Sonos SUCKS!!!

Ken_Griffiths

Ken

all I can say is this stuff worked for 5 yrs prior to that updated now the entire thing sucks No search for nas library no volume for move or roam. Sonos SUCKS!!!

There are some features coming to the App this month, including library search according to this link below so maybe that will help:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

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LaserViking

Lyricist III

They f****ed over a $3500 system in 1 fell software update. Never buy Sonos.

Moderator Note: Modified in accordance with the Community Code of Conduct.

L

LaserViking

Lyricist III

Ken

all I can say is this stuff worked for 5 yrs prior to that updated now the entire thing sucks No search for nas library no volume for move or roam. Sonos SUCKS!!!

There are some features coming to the App this month, including library search according to this link below so maybe that will help:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Lol, that’s a joke right? they’re gonna need to do a lot more than that.

Ken_Griffiths

Lol, that’s a joke right? they’re gonna need to do a lot more than that.

No it’s no joke. That’s the roadmap for July. You perhaps need to explain what else you’re looking for?

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LaserViking

Lyricist III

Lol, that’s a joke right? they’re gonna need to do a lot more than that.

No it’s no joke. That’s the roadmap for July. You perhaps need to explain what else you’re looking for?

Take a look at the title of the thread and let me know if you have any other questions about what folks here are looking for.

Ken_Griffiths

Lol, that’s a joke right? they’re gonna need to do a lot more than that.

No it’s no joke. That’s the roadmap for July. You perhaps need to explain what else you’re looking for?

Take a look at the title of the thread and let me know if you have any other questions about what folks here are looking for.

Strange, as I don’t have any issue with volume/group volume control, as shown in the attached screen-capture and I have 25 products in 10 Sonos rooms. Maybe it’s user products with a low SNR level that’s causing that issue, rather than the App?

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LaserViking

Lyricist III

What kind of user product with a low SNR are you referring to? And why did a previous Sonos software version not have an issue?

My Sonos app completely disconnects from the reality of what's going on on the speaker. I routinely need to force close the app to get it back to controlling the speakers. This especially happens in the morning after the Sonos alarm went off and I want to now play from a different source or change the music or volume. This was never an issue before the updates.

Ken_Griffiths

What kind of user product with a low SNR are you referring to? And why did a previous Sonos software version not have an issue?

Maybe see this link:

https://support.sonos.com/en-us/article/understanding-the-network-details-section-in-the-sonos-app

But in the same vein, why is my app working/connected to my Sonos products and behaving fine to adjust the volume of my devices when it’s the exact same App (assuming you’re using the latest updated App, the same as I am here?)

My Sonos app completely disconnects from the reality of what's going on on the speaker. I routinely need to force close the app to get it back to controlling the speakers. This especially happens in the morning after the Sonos alarm went off and I want to now play from a different source or change the music or volume. This was never an issue before the updates.

I can only think it’s network related @LaserViking - but that’s just a guess on my part. Sonos Support Staff maybe able to give you more specific information if you contact them and give them a diagnostic report from your setup,

My thoughts are to ensure your SNR levels are adequate - say 45dB or above …and where practicable/available, use the 5Ghz WiFi band, rather than 2.4Ghz, or a slow SonosNet connection (just as an initial suggestion).

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