Avid Contributor I

New app volume control issue

Forum|Forum|2 years ago
May 8, 2024
117 replies
13731 views

Updated to the new app yesterday. When I try to use the volume sliders on a group of speakers, or individual speakers within the group, the volume does not change and the slider just pops back to the previous position. Tried repeatedly to get it to work, no luck.

Anyone else?

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Bumper

What kind of user product with a low SNR are you referring to? And why did a previous Sonos software version not have an issue?

My Sonos app completely disconnects from the reality of what's going on on the speaker. I routinely need to force close the app to get it back to controlling the speakers. This especially happens in the morning after the Sonos alarm went off and I want to now play from a different source or change the music or volume. This was never an issue before the updates.

It’s because the controller is sending commands like volume to Sonos servers and then back to your speakers. Sonos servers might be congested. There might be routing issues. You might live in an area with a known lag (pacific Asia apparently). Maybe your internet just sucks. All beyond your control

Also why the previous app worked, it didn’t do this. Also why the desktop app and 3rd party like SonoPhone still works for people when the new one doesn’t.

B

Bamadoughnut

Lyricist I

I have the volume issue with the new app. I have six Sonos speakers throughout the house. The volume jumps up and back regardless if I'm using an individual speaker or grouping.

Ken_Griffiths

Even if I group 10 rooms, 25 Sonos speakers I have no issues with volume-control response time - this recorded from my iPad controller a few minutes ago (UK time). See attached. So any cloud service delay here in the UK must be truly negligible, if that’s indeed the case.

Ken_Griffiths

I have the volume issue with the new app. I have six Sonos speakers throughout the house. The volume jumps up and back regardless if I'm using an individual speaker or grouping.

As in the previous S2 Sonos App too, if for any reason the controller momentarily loses connection over the LAN to any Sonos product and then it reconnects to the speaker, then any changes in the interim will be lost - again improving the devices SNR level (strength of connection to the wireless network) will only seek to help with these things, hence my suggestion made in my post earlier.

L

LaserViking

Lyricist III

I have the volume issue with the new app. I have six Sonos speakers throughout the house. The volume jumps up and back regardless if I'm using an individual speaker or grouping.

As in the previous S2 Sonos App too, if for any reason the controller momentarily loses connection over the LAN to any Sonos product and then it reconnects to the speaker, then any changes in the interim will be lost - again improving the devices SNR level (strength of connection to the wireless network) will only seek to help with these things, hence my suggestion made in my post earlier.

I'm gonna grant you a big "Good For You"

There is a major service issue on the Sonos side. It is not that everyone here has busted wifi.

Ken_Griffiths

I'm gonna grant you a big "Good For You

Got it, thanks 👍

C

courier5297

Lyricist I

Why is this thread still going on for months? My premium product has forced me to use a new app without a functioning volume control and the company doesn’t seemingly feel the need to apologize for or fix this or other significant issues with the app. It would take a lot for me to ever be a repeat customer or recommend the brand to others at this point.

T

Tootall2

Lyricist I

Absolute crap update. I don’t see myself ever buying another Sonos product.

Ken_Griffiths

Absolute crap update. I don’t see myself ever buying another Sonos product.

I’m quite happy with the update. Everything works fine here. So I’m happy to stick around and purchase more.

In fact I got the new Sonos Ace and that’s a really excellent product. I love how it uses both a multipoint Bluetooth connection for device playback and .BLE at the same time for Headphone control on a separate (mobile device). The snapdragon BT HD lossless audio and wired 24/192 audio quality is excellent. Although the killer feature is perhaps still their Spatial TV Audio Swap & Head-Tracking with the Sonos Arc… I really love the new product…🎧

Ken_Griffiths

The new App search facility is quick and extremely useful too. Can’t wait until it will also search my locally held library, that’s coming to the App in the near future too according to this Sonos support link:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

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