New app volume control issue

Turns out I need to add a third issue - neither my wife nor I could shut down or change the volume of our two speakers in the kitchen so we ended up with the music blarring at cooking volume while eating. Eventually my kitchen speakers dissappeared completely from the app, so I had to go under the kitchen cupboards to turn the power off. What a mess! Lovely speakers ruined.

I have the same issue plus one other that I’ve noticed. The base volume level of sound keeps changing to the point where I have to increase the speaker volume to compensate. I used to put my speakers about 28 or 30 now to compensate because the base volume level keeps changing I have to set it up to 50+.
I also had a strange problem where the volume slider disappears for one set of speakers it shows on the other three but I’m unable to set the volume on one set because the volume slider is gone.

At least at this point I can almost use this new Sonos. During the first release of the application I couldn’t get anything to work this release has helped but as I said above it still very quirky .  I’ve been leaning heavily on the free SonoPad on the apples application site. SonoPad is a very primitive application but at least it works although it does take a little getting used to. You have to remove the Sonos app to run the SonoPad and vice versa.  But at least it’s an alternative for those of us that are pulling what’s left of our hair out trying to get the Sonos app to work well enough that we can actually listen to our music.

I do like my Sonos system when it works. I just wish that Sonos would admit yes we made a mistake guys and we’re doing our best to fix it but if you listen to their phone message when you go to the section for questions about the new application the first thing they say is to upsell the new app then they finally acknowledged that they’re listening to us and gotten to fix the old app. The thing that gets me is they’re still trying to upsell this new application. 

Hey Sonos if you wanna make it up to your registered customers For this disaster application update, why not offer a 30% one time discount on your Sonos products.

Yeah, not interested in buying more Sonos gear at this moment in time. I imagine that the second-hand market has collapsed right now!

All I want is for these simple things to be fixed. Is that too much to ask?

• I am tired of having to wait for someone to get off the toilet and come and approve my simple request to alter the volume of my speakers. Why can't I just do it myself? In real time?
• When I’m done listening to Taylor Swift (and I know this is going to be controversial) I'm done listening to Taylor. I simply want to be able to pause her. Even if it's mid-sentence!
• And I don't want my speakers, of which I have plenty, randomly disappearing, sending me scurrying around the house checking that they haven’t been stolen. Although referring to my earlier point about the second-hand market, I guess that’s becoming increasingly unlikely!
• And, if I feel like listening to more than one Taylor Swift album from my NAS, one after the other, then I would REALLY like to be able to set the system up to do that. I know that for most people that’s an unlikely circumstance, but that’s how it is for me - I haven’t yet moved to that new-fangled cloud stuffs, and I'm not a Spotty(fy) teenager any more!
• And, as time increasingly runs out for me, I really hate having to hang around, waiting for the app to wake up and respond. I just don't have that time available to waste - I'd much rather think about what I am going to have for my evening meal!

Please, Sonos, I don't want more kit. Or a discount on some headphones I don't want.

I just want the kit I have spent a lot of money and love on working like it used to. Is that too much to ask?

I would also like some communication from you, letting me know that you hear me, that you feel my pain, and that you are responding to it. In this instance, silence is NOT golden!

Kind regards

Ken

Omfg this app makes the Sonos system unusable. It takes over a minute to adjust the volume on my new iPhone.  Trash. 

Can’t believe they cannot fix this very basic feature.  WTFF! 

Music Playback

PLAY

PAUSE

VOLUME CONTROL

VOLUME CONTROL

VOLUME CONTROL

VOLUME CONTROL

VOLUME CONTROL

VOLUME CONTROL

VOLUME CONTROL

VOLUME CONTROL

VOLUME CONTROL

VOLUME CONTROL

VOLUME CONTROL

VOLUME CONTROL

VOLUME CONTROL

How in the world do you @#%# that up?

Same issue. Please switch back to the old app until the new one is ready. 
 

I can adjust volume for me beams on the app, but my sonos ones can now only be adjusted from the speaker directly.  The slider bar and volume number is gone for my one and one SL

Same issue. Each update since the major one has had different issues/bugs. Nearly 2 months since major update now and not any better for me (still won’t connect to NAS library, spent hours waiting for then talking to support having to move whole library back & forth between folders and still useless). My patience is at an end and after testing an Apple HomePod mini and it being easily comparable to the Sonos play 1 I have in the office I’m ready to ditch/sell (if possible!?!) whole Sonos system and replace with HomePods. 

Sonos obviously doesnt care about current users that have invested in their system or they would have done some level of testing on the new app PRIOR to the release this is the shittiest app I have ever used, or should say TRIED to use.  We are now months after release and the BASICS still do not work.  A high school kid could have done better.  And to not allow roll back to what was a stable and fairly solid app with all these issues is beyond me!!!!

Same issues and same feelings of frustration.  What happened to this company? The app was one of the  best things about it.