new app update is SLOW. SLOW. SLOW!!!!

Okay I'm jumping on the class action if this doesn't get resolved. This is terrible & unacceptable!

Used to love my Sonos, I can’t stand using it after this latest update! 

yup, have had a similar thread.. I can’t get my brand new Move 2 to join my system, as it will not update and thus wont register, and I cannot connect to the bluetooth until it does… Support rep, keeps going down the road of blaming my “router” .. My router has absolutely nothing to do with it. being 2ft or 10ft from the Access Point doesn’t make a * of difference. Start taking some responsibility Sonos.. 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

It’s been over a month since the updates and the complaints keep coming. If the app is still this slow to complete even the most basic of functions after a month of fine tuning updates. I don’t think it will ever improve. My network is super fast. The connection is solid as a rock and the app is MINDBOGGLINGLY SLOW TO DO EVEN THE MOST BASIC TASK. 
It’s obvious that whatever architecture the new app is based on is NEVER GOING TO BE UP TO THE TASK!! 
 

COME ON SONOS! JUST ADMIT ITS A COMPLETE FAILURE AND ROLL US BACK TO THE OLD APP. 
 

JUST BE HONEST AND DECENT! ADMIT YOUR FAILURE AND MAKE IT RIGHT!!!! PLEASE! 
 

PLEASE!  
 

VERY SOON THERE WONT BE A CUSTOMER OUT THERE WHO IS NOT TRASHING YOUR REPUTATION TO EVERY SOUL THEY MEET. 
 

I WONDER HOW LONG OT WILL BE BEFORE YOUR SALES DRY UP COMPLETELY. If that’s what it takes for you to fix this then BANKRUPTCY- BRING IT ON!!!

lol, I have spent weeks trying to work out what was wrong with my WiFi. The new app is an omnishambles, comical this managed to go through testing and get released given the sheer volume of negative posts.

Agree with all the above, new app is chronically slow, features removed and plays random radio stations.

It’s just not fit for purpose and I’ve just stopped using my Sonos devices as a result.

I agree. Ruined my Sonos experience and I am so glad I did not buy all new speakers. I was so close to spending £2k on updated speakers. 
the app is unusable!!! 
how can Sonos get it so wrong? 

Tired of looking for updates every day. Worst is customer service is useless and each update is worse than the previous one.

Sonos don't seem to respect their customers. The new app is a pain (40 seconds to display artwork, need of 3 times to join rooms, painful setup of sound level in each room, painful way of going back in the menus...) Who is in charge at Sonos? Can't you at least release older versions so we can go back to where it worked?

I’m glad I’m not the only one. I can’t believe the number of people complaining and agreeing. Hopefully Sonos is reading this. 
 

Me - slow or nonexistent connect unless I try 3 or 4 times, restart app, etc. Once connected. It is so slow to respond. Sometimes ignores commands. Totally unusable. My wifi is 2G and is 30-40 mb at the speakers.

Years ago, it worked great. Seems like  every update makes it slower. 
 

invested a lot in this system but at some point, I’ll replace if it doesn’t get better. 
 

Why can’t you just let me use the old app. It worked.  The current app does not.  It is slow, frequently won’t load content or fails to performs tasks such as setting a timer or adding a song to the queue when requested.

I understand mistakes happen but not allowing users to just revert to what worked seems stubborn and is only further frustrating everyone.  Count me as one of your many VERY unsatisfied customer.