new app update is SLOW. SLOW. SLOW!!!!

I had managed to revert back to the old app, and what a relief! However they bricked it and it wouldn't let me use it anymore and forced me to update. I am shocked at how terrible this is.  I'm going to give it another month and if they haven't at least gotten the stability and speed back to pre update levels, I'm selling it all and turning my back on Sonos. I can believe how completely unprofessional this has been.

The thought of selling off all the Sonos equipment crossed my mind many times last month… But to whom? Who would willingly want to buy this before the problems are solved?

For a premium brand (at least that’s what SONOS claims), the way they are handling this new app meltdown is terrible. Instead of releasing regular updates, they bombard me with marketing emails on the new headset. It shows their strategy has changed from quality to quantity. SONOS is the Boeing in audio equipment. The sooner I can leave the SONOS eco system, the better. Such a disappointment.

Just need to add my disappointment. The new app broke down allntrust.in sonos company. We are now mid jûe and nothing is solved. Cannot access my loval file ( NAS), it is extemely smow even to play a spotify music,  cannot link any mor enew song to synology playlist,  I havr a full myltiroom qystem ( playbat, play ones and 3, bass, mive,.. ) Never experiences that in the app world so far. And it is so frustrating when even no one in the company is really reacting and users have no way to know what is hepp3ning, why and what are the plan ahead. Sad sad sad about what I believed untim recentlt to be one of the company and product who understood ( pretty early) the strengjt of wireless musoc, désignant user friendly approach. :''-( 

BTW, anyone to share idea on alternatives. ( Need access.to NAS Music, converted all my musoc catalogue,  and online service ( deezer or spotify or Tidal) ?

As an installer, I can’t sell, promote, or install this for my customers with confidence. Sonos, just say, “we blew it…we’re working on it.” That is, if you’re actually working on it. If not….what universe are you living in. I’ve had faster experiences at the RMV than changing the volume on your new disastrous app “update”. Brutal. Contact me. I’ll beta your stuff next time. Wicked bad. 

Roon provides a “controller application”, much like Sonos. It can actually play music through your Sonos speakers. Amazingly, it’s fast, and finds your equipment every time unlike the Sonos app. It’s got a decent interface but the streaming app choice is pretty minimal. It also comes with a monthly subscription fee to use the app/controller. That was kind of a turn-off for me.

WiiM requires new hardware… granted, a LOT cheaper than a single Sonos speaker, but hooks up to powered, unpowered or stereo equipment.  Interface is great, is able to selectively play from local libraries (using Plex), and has a great selection of streaming apps.

Bluesound is another one… but have not tried it.

I have just gone through them motion of replacing all my Sonos equipment with WiiM.  I love it. The fact that it just works, all your equipment has now turned into a google/alexa enabled device as well, and provides excellent sound. You should see my Sonos equipment for sale on ebay here soon.

My speakers are basically unusable. On the rare occasion I do decide to use them I find it so frustrating and buggy that I want to throw them out of the window.

  I think it's probably more than just a new app / interface going on here, maybe some new cheap cloud infra thrown into the mix as well. Not that Sonos will ever admit there is a problem. Premium my arse....

Back to Bluetooth speakers I guess!  Anyone found anything useful to do with old Sonos speakers? Guess they would make ok plant pots if the top is cut off? Or a good place to hide snacks from the kids.  Maybe all is not lost....

Latest fun with this app, open it to (though I've used it just ten minutes prior), get the same "no system found" I always get, and then it shows me the wrong song at zero volume. I try to change the volume and it results in the music completely cutting out.

They're going to use Sonos in use cases at engineering school and business school alongside Boeing. I would give anything to get the old app back 

Absolutely frustrating experience after the app update. Regretting the update. Have 8 Speakers.

Moderator Note - Recorded and removed diagnostics numbers.