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Mike Grant
Contributor I
May 9, 2024

new app update is SLOW. SLOW. SLOW!!!!

  • May 9, 2024
  • 174 replies
  • 14860 views

Before I get into how SLOW it is, let’s talk about the interface - TERRIBLE.  
Alarm - missing.  

Search - terrible.

play list maintenance- missing

i completely regret adding multiple SONOs devices to my home.

 

hey SONOS -  get your act together and FIX IT!

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    174 replies

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    pba76
    Lyricist I
    July 19, 2024

    Truly awful new app. Terrible UX, unintuitive. Huge lag in response time, and often volume adjustment seems to reset to previous settings. 

      blomster
      Lyricist II
      July 20, 2024

      I downloaded SonosPhone and it does what Sonos don’t - it works. No delays when changing volume, songs etc. the UX/UI looks like s*** but I don’t care at this point. The author will probably become a millionaire as a result of Sonos screw up. It’s a joke. 

      Moderator Note: Modified in accordance with the Community Code of Conduct.

        neptuno913
        Lyricist I
        July 20, 2024

        I downloaded SonosPhone and it does what Sonos don’t - it works. No delays when changing volume, songs etc. the UX/UI looks like shit but I don’t care at this point. The author will probably become a millionaire as a result of Sonos screw up. It’s a joke. 

        Only for IOS sadly

         

          blomster
          Lyricist II
          July 20, 2024

          I downloaded SonosPhone and it does what Sonos don’t - it works. No delays when changing volume, songs etc. the UX/UI looks like shit but I don’t care at this point. The author will probably become a millionaire as a result of Sonos screw up. It’s a joke. 

          Only for IOS sadly

           

          😭 that’s to bad. 

            Nyco
            Lyricist I
            July 22, 2024

            When will the app be fixed?

            that’s giving the will the change the whole system for a competitor!

            This app is such a mess and so slow, too many bugs !

            new version should be an evolution! Not going back and to awful and not friendly app! 

              Indiemans
              Lyricist I
              July 23, 2024

              iOS user and oh my days, it’s such a horrific experience.  The S2 app was always just about bearable is terms of responsiveness, but now it’s unusable. How was load testing on your new cloud architecture not done and the app just released. It used to be a the case that I’d recommend Sonos to everyone, it’s why I’ve got 8 devices, but I’m now advising friends to choose anything but Sonos. I have to wonder where is the leadership taking Sonos, at the moment it looks taking them into extinction. 

              others have already mentioned but publish the old app in addition to the new one, so people can actually use their system, whilst you sort the abomination that is the latest release. 
               

              sonos, please do better, a whole load better, before you go out of business.

                blomster
                Lyricist II
                July 23, 2024

                @Sonos - when are you going to recognize this as a problem?!

                  R3SKT
                  R3SKT
                  Avid Contributor I
                  July 23, 2024

                  I downloaded SonosPhone and it does what Sonos don’t - it works. No delays when changing volume, songs etc. the UX/UI looks like s*** but I don’t care at this point. The author will probably become a millionaire as a result of Sonos screw up. It’s a joke. 

                  Moderator Note: Modified in accordance with the Community Code of Conduct.

                  Saw your post, spent my £3.99, and within 30 seconds was smiling broadly from ear to ear. What a breath of fresh air! Immediately able to adjust volume without a laggy, jerky mish-mash response and self-adjusting slider button. Have not explored the rest yet, but oh so happy that such a simple task of being able to adjust the volume has been considered and implemented in such a smooth manner.

                  Might not be too bothered about going back to the SonoS disaster app ever again …..

                  Stevie T. - 7 Play1, 3 Play5, 2 Playbase, 1 Move and 1 Mothership of a SUB!
                    d0_better
                    Lyricist I
                    July 23, 2024

                    SonosPhone is truly the hero we didn‘t know we need. So much better than the official joke of an app. Just look at the recent reviews of the Sonos app and you know this is a systemic issue. What a poor performance. Simple things like stopping music, adjusting volume have 10+ second delay and require multiple attempts. Before those BASICS! are not working as intended, there is no way I will go back nor recommend Sonos to anyone. I have little hope this disaster will be patched any time soon (if ever) and they should really consider a roll-back. What a joke. 

                      wallee
                      Lyricist III
                      July 24, 2024

                      Sonos,  im reading users are trying to find an app which is working without lags, problems and errorcodes. Such a shame for an expensive product!

                      Consider selling all my Sonos systems! 

                       

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