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Contributor I
May 9, 2024

new app update is SLOW. SLOW. SLOW!!!!

  • May 9, 2024
  • 174 replies
  • 14860 views

Before I get into how SLOW it is, let’s talk about the interface - TERRIBLE.  
Alarm - missing.  

Search - terrible.

play list maintenance- missing

i completely regret adding multiple SONOs devices to my home.

 

hey SONOS -  get your act together and FIX IT!

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174 replies

Lyricist III
July 24, 2024

Just installed SonosPhone and i happy spended €3,99 for this. Works much better then the useless app from Sonos. No lags and good response. All my speakers are recognized. Playlists are loaded without problems and errorcodes.

WHY IS THIS THIRD PARTY APP IS WORKING AND SONOS CANT DO IT?! 

Shame on you Sonos! 

Lyricist I
July 24, 2024

when do we get an update for the S2 as my system is unusable?

 

R3SKT
Avid Contributor I
July 25, 2024

I thought I would check out the My Music function on SonoPhone, but it appeared that it needed to have been first set up within the SonoS app. Curiosity got the better of me and I opened the SonoS app and looked for the local music library. I was most surprised to see the functionality return, and within a few minutes I had configured access to my network storage and all of MY music was showing.

Straight back to SonoPhone and refreshed the library, BOOM!, My music showing there and all usable too. So, it does seem that SonoS are making some improvements to their disastrous pre-beta testing release, but will it ever be enough to bring the faithful back to the altar I wonder?

Stevie T. - 7 Play1, 3 Play5, 2 Playbase, 1 Move and 1 Mothership of a SUB!
Lyricist II
July 26, 2024
Ken_Griffiths
July 26, 2024

when do we get an update for the S2 as my system is unusable?

Note: the older ‘S2 Sonos App’ has been replaced by the new ‘Sonos App’.

The ‘new’ Sonos App is working okay here on my Home Sonos setup, but If you’re having difficulties using the updated controller App, then maybe reproduce any issue(s) seen, submit a Sonos system diagnostic report from within the App (if practicable), note it’s reference and/or gather any relevant screenshots/screen-recordings and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

 

Lyricist I
July 26, 2024

Certainly better now, but it’s still far too laggy. Changing tracks now “only” takes 2 seconds, updating the track onscreen takes about 6 seconds. Heading in the right direction, let’s hope it actually manages to run fast one day

Lyricist II
July 28, 2024

Unfortunately, it is en of july 22.  The sonos andriod is sooo slow, even after the updates.  Volume... does it go up?  Which number is playing, Sonos cannot tell as it is 10 songs behind... terrible it is.  SONOS get your act together and solve it..

BennyB0Y
Enthusiast I
August 4, 2024

The "Apology Letter" from the CEO of SONOS seen in the new app just doesn't cut it! The new app in spite of recent updates, is still RUBBISH! I keep having to uninstall it and use the previous version. The new app takes more than 3 minutes to simply connect to a speaker on the home WiFi network! No way on earth should it ever take THAT long! I use the old app and it just works and has a way better response. The new app is just rubbish. Until they get it working like the previous version it gets zero out of 5 stars. What a complete load of nonsense!

Prodigy III
August 4, 2024

The "Apology Letter" from the CEO of SONOS seen in the new app just doesn't cut it! The new app in spite of recent updates, is still RUBBISH! I keep having to uninstall it and use the previous version. The new app takes more than 3 minutes to simply connect to a speaker on the home WiFi network! No way on earth should it ever take THAT long! I use the old app and it just works and has a way better response. The new app is just rubbish. Until they get it working like the previous version it gets zero out of 5 stars. What a complete load of nonsense!

Just checking, did you update your app and firmware to the latest versions released last week (app) and the week before (system firmware)?

BennyB0Y
Enthusiast I
August 4, 2024

The "Apology Letter" from the CEO of SONOS seen in the new app just doesn't cut it! The new app in spite of recent updates, is still RUBBISH! I keep having to uninstall it and use the previous version. The new app takes more than 3 minutes to simply connect to a speaker on the home WiFi network! No way on earth should it ever take THAT long! I use the old app and it just works and has a way better response. The new app is just rubbish. Until they get it working like the previous version it gets zero out of 5 stars. What a complete load of nonsense!

Just checking, did you update your app and firmware to the latest versions released last week (app) and the week before (system firmware)?

Thanks for your reply. Yes thanks. App and firmware updated. Using the new app I checked for updates to the speaker and it reported none. Yet still the performance is nowhere near as good as the old version of the app.