new app update is SLOW. SLOW. SLOW!!!!

It really is terrible. It takes the fun out of it. And trying to put the same music over more than one room is so frustrating, “can’t connect please try later “ so frustrating. Sort it out Sonos, asap

😀The new app is buggy AF. Look through the release notes at all the bugs they’ve fixed and the number of complaints still in the community about other issues. People constantly posting how support can’t even help them. Use a different app like the desktop or SonoPhone and your issues might go away. 

I have the impression the issue is deeper than it seems. It’s not only the app, is the changes made in the whole infrastructure. I have old Connects and Connect Amps, with S2 operative system. Now everything works perfectly and fast with the Connects but have all of the issues with my connect amps, so it’s not only the app. Even with third party applications the problem replicates. Something in the firmware of the speakers and players changed at some point to make the system unusable.

Sonos need to address the app, but also the speakers, but I fear they will let down users with “old” equipment. I paid premium price for them, replacing my 4 Connect Amps with the new amps will be something around 2800€, a price that I am not willing to pay, so if the issue is not sort, I will sell everything and move to something “less premium “ but at least that works.

I think your impression is correct. Here’s a good piece on what may be going on. 
 

https://www.linkedin.com/pulse/what-happened-sonos-app-technical-analysis-andy-pennell-wigwc

This is EXACTLY the explanation I was looking for. 

The problems with the “new” app were so obvious from installation that I expected they would be fixed within days. Now it’s been months. It’s so bad I have to unplug just to shut off. Does Sonos have a plan or are they simply abandoning the business and their past customers?

I agree with most all these posts. The new release is slow beyond use and the interface is clumsy at best.  It’s hard to believe that SONOS has not addressed serious user issues.

Joe

Can we go back? Can Sonos just publish the old app and give people a choice? The downloads will tell story best. 

Painfully slow. I am so disappointed in the new app and the lag time. Everything about it. Just opening the app takes time to Load. Then it shows the song that was previously playing, not the current song. Looking for a new song to put in the queue takes so much. There’s a delay between songs. Everything action and selection is slow. The app is way too overwrought and trying to do so much. I invested too much money in my system to just go back to analog and vinyl…. But just might.

Glad I found this thread knowing I am not alone... But man what is Sonos doing to us. Absolutely love(d) the systemen, always works flawlessly. But with the updated app controlling our music streams is like h*ll. My goodness…

Please help us out and either revert the 'update' or fix the stuff. Please.