Contributor I

new app update is SLOW. SLOW. SLOW!!!!

Forum|Forum|2 years ago
May 9, 2024
174 replies
14860 views

Before I get into how SLOW it is, let’s talk about the interface - TERRIBLE.
Alarm - missing.

Search - terrible.

play list maintenance- missing

i completely regret adding multiple SONOs devices to my home.

hey SONOS - get your act together and FIX IT!

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Bumper

Do not buy these products. The new app renders them useless!

The new app is buggy. Use a different app such as SonoPhone on iOS or roll back to 16.1 on Android.

B

Bradon Rogers

Lyricist I

I’m in full concurrence here. My frustration is through the roof on this. The new interface is clunky and incredibly unresponsive. Often I can’t get speakers groups as they simply won’t group and when I turn volume up or down it is sluggish and often unresponsive.

I’m building a new house and was planning to build around a Sonos audio experience, but with this new interface and experience I’m reconsidering. It was working perfectly before and I was the biggest fan selling others on how great it was. Amazing how they can have such a great experience and ruin it so quickly.

W

Whatisgoingon

Lyricist I

What is going on? I paid a lot for this system and expect it to work. Now it won't play my music, and volume controls itself and goes to 0, it is crazy! Why hasn't this been fixed? It should have been fixed after the first complaint, as everything worked fine before. Sonos needs to respond.

Ken_Griffiths

What is going on? I paid a lot for this system and expect it to work. Now it won't play my music, and volume controls itself and goes to 0, it is crazy! Why hasn't this been fixed? It should have been fixed after the first complaint, as everything worked fine before. Sonos needs to respond.

I’m guessing Sonos will respond if you contact them, rather than just posting to the user community. Here is their link to speak with their customer support staff…

https://support.sonos.com/s/contact

One or two others here have mentioned the zero volume issue too, so maybe it’s the new controller App but perhaps see what they say as if can be caused by other things too. I’m using the new App too but have not encountered the issue so far.

Bumper

What is going on? I paid a lot for this system and expect it to work. Now it won't play my music, and volume controls itself and goes to 0, it is crazy! Why hasn't this been fixed? It should have been fixed after the first complaint, as everything worked fine before. Sonos needs to respond.

There’s a volume bug that resets to 0. Lots of people reporting this issue unfortunately.

Sonos is doing weekly updates to the app with fixes so hopefully they will get to the volume issue sooner rather than later. Agree they should have a list of known bugs and timeline for fixes, they f’d this up and owe us better comms, it is what it is now though I guess

But The new app is missing a ton of features and is basically still a buggy dumpster fire. So it might not be this week, might take a little time.

D

DeiSono

Lyricist II

It’s SO slow. Every action is slow as molasses. It’s not my network, because using the Mac app is snappy. It’s the new terrible app.

W

Whatisgoingon

Lyricist I

What is going on? I paid a lot for this system and expect it to work. Now it won't play my music, and volume controls itself and goes to 0, it is crazy! Why hasn't this been fixed? It should have been fixed after the first complaint, as everything worked fine before. Sonos needs to respond.

I’m guessing Sonos will respond if you contact them, rather than just posting to the user community. Here is their link to speak with their customer support staff…

https://support.sonos.com/s/contact

One or two others here have mentioned the zero volume issue too, so maybe it’s the new controller App but perhaps see what they say as if can be caused by other things too. I’m using the new App too but have not encountered the issue so far.

I sent their ceo a message and got back a canned message that must go out to anyone who e-mails him.

Ken_Griffiths

I sent their ceo a message and got back a canned message that must go out to anyone who e-mails him.

Hope you post back to let us know what happens.👍

J

jlfour63

Lyricist I

Do not buy these products. The new app renders them useless!

It must be your own setup, as my products are working fine - the App works here too and the audio is playing without issue.

It must be his own setup along with the hundreds of others on this thread. Sonos app has always sucked, now it's useless.

Ken_Griffiths

Do not buy these products. The new app renders them useless!

It must be your own setup, as my products are working fine - the App works here too and the audio is playing without issue.

It must be his own setup along with the hundreds of others on this thread. Sonos app has always sucked, now it's useless.

That doesn’t explain though why it’s working okay here on my Home WiFi network - it’s just a standard WiFi 6AX mesh setup and the App has been fine for playback and control of my products. Yes I agree it’s a little bit slow in one or two places but that’s not a huge issue. Everything that’s in the App is working okay to get music playing around the Home either standalone or grouped. You could even close the App and use voice control or AirPlay or direct control or perhaps Bluetooth, as far as I can see nothing at all has changed for those audio sources. Anyhow the new App works okay here. (See attachments in my earlier post).

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