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Webbdog
Contributor I
May 10, 2024 1:18 AM UTC
Question

New app Sucks!!

This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

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    Rvara
    Lyricist I
    May 18, 2024 12:43 PM UTC

    All these posts articulate well about the new Sonos app.   And to put the descriptor succinctly, the new app BLOWS!!!

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      Kevin bram
      Lyricist II
      May 18, 2024 1:44 PM UTC

      Just try changing the volume.  Good luck!

      I'm same thing.

      Just changing the volume is totally messed up

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        Kevin bram
        Lyricist II
        May 18, 2024 1:46 PM UTC

        I have been with Sonos for 12 years. I now have speakers in my house that I can't even use. I don't know what I'm going to do if I have to redo my whole house. I really don't know how you could have screwed something up so bad to where the people can't even use your product. I've been an advocate for Sonos for 12 years. I would literally not tell my worst enemy to buy Sonos now. 

         

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          ZipW
          Lyricist I
          May 18, 2024 2:11 PM UTC

          I agree with everyone who is confused, frustrated, and dissatisfied.  I’d ALWAYS been delighted with Sonos in the past.  Service and products were outstanding.  What happened?  What changed?  Whatever it is, Sonos execs need to FIX it now, lest they lose many (all?) customers.

          Here’s a question for you all:  when I try to follow the directions that people have listed about how to go back to the original app, I see only two choices, both of them for Android.  I have an Apple phone.  Which one should I choose?  Can I go back to the original app if I have an iphone XR?  (iphone 10).

          Thanks, everyone.

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            Bird Dog
            Lyricist I
            May 18, 2024 3:53 PM UTC

            It was bad enough when I had to mothball my old Sonos amp and play 5’s when they moved to S2. Now the whole system is worthless. Speakers will not group and apps don’t load. 
             

            This sucks!  

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              Tjaden
              Lyricist I
              May 18, 2024 5:00 PM UTC

              How can we go back with the previous app?

               

              Yes, PLEASE!

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                AustinTheBuilder
                Lyricist II
                May 18, 2024 11:29 PM UTC

                A new team at Sonos has to take this over and start from scratch. This is a huge step backwards.

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                  SRT92101
                  Lyricist I
                  May 18, 2024 11:43 PM UTC

                  This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

                  It’s horrible!  Tood forever to find things.  Also, where did the ability to play streams via URL go?  I use DI.FM Premium service and I have the streams for all my favorite stations (premium quality and no commercials.). Now they are gone from the app.  This update sucks!

                   

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                  Wowusux
                  Lyricist I
                  May 19, 2024 12:06 AM UTC

                  Congratulations you’ve actually figured out a way to make this system worse. New app disconnected all of my surrounds and sub from my home theater and there has been no way to fix it and your support has not come up with anything either. 
                   

                  this system does not work with mesh does not work with reality. get your s*** together.

                  Moderator Note: Modified in accordance with the Community Code of Conduct.

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                    Kookie
                    Lyricist I
                    May 19, 2024 12:53 AM UTC

                    Whatever genius had the bright idea to update the SONOS app should be fired. It was great the way it was. Very easy to navigate through.

                    If it’s not broken don’t fix it.

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