New app Sucks!!

This app was developed by a lunatic.  Sorry for being so negative but give me back my old app.  I was sold on the idea that this app was the cats ass,  sorry but it’s not.  Just spent a couple of hours trying to decipher the new app.  No luck,  thanks for having one of the best apps to one of the worst.  All I want to know is what’s next and how are you going to fix this.

I absolutely hate the app. System works perfectly before now the subs and surrounds don’t play with the bar. System worked perfectly before now the subs and surrounds don’t play with the bar, it is impossible to find anything or navigate around the app. It’s an absolutely horrible designed app. I absolutely hate Sonos now I want the old app back

Thanks!   Just did this and it worked like a charm. Have the March version back and updates turned off.

For those wondering, you disable the auto updates in the app itself. Go into system and select manage. 

What were they thinking??? 

Another frustrated customer here. The new app is an horrible step backwards! 9 times out of 10 when I open up Sonos on my phone, it doesn’t find my system now (“No products found”). Yet, if I retry over and over for a minute or two, it’ll eventually start working again. Thankfully, my wife hasn’t updated the app on her phone, so I can always go into her phone and get the music playing. One other feature that I loved, but was apparently removed from the update, is the ability to add a playlist when music is already playing. That’s a major step backwards. This may sound harsh, but someone should at Sonos lose their job over this update. Horrible!

Cant even add a product what a joke

Should a moderator be reviewing every one of these comments and advising on solutions rather than monitoring for “standards compliance”?

Maybe a moderator could explain to me why sonos expects customers to wait on hold for 70 minutes for support. Why can’t they take a distressed customer’s phone number and call back? Why are there no live chat agents available at this time? Why would you roll out a new app update and not prepare for increased support? I’m flabbergasted. 14 sonos products in my home. That’s thousands of dollars worth of equipment that is now largely dysfunctional. Ive committed deeply to a product manufacturer that seems disinterested in supporting long-time customers whose investments seem to be becoming obsolete in favor of a new product. Should I throw out all of my older products and commit thousands more? Please help us sonos. We need help. Are you even listening?😣

So what？ Sonos just don't care about the EXISTING customers. 

There's nothing you can do.They just don't  care.

The worst software I have ever used.  Doing simple things like adding a song to the end of the queue from search is hard. Bag this pos

Update. I deleted the Sonos app and paid for and installed sonophone.  Not the prettiest app but at least I can reliably search for songs and easily add to queue unlike the sh**** new Sonos app. I do t care about your stupid services. I just want to select songs from multiple source and dynamically construct a queue. The new app just replace the damn queue. Did you even test this thing for usability?

Moderator Note: Modified in accordance with the Community Code of Conduct.

Maybe that moderator should be testing the worst app update in the history of updates rather than do damage control.  

Trash company is trash.