New app Sucks!!

I invested yet another 1:08 min to only hear them, but they not hear me!!!!!!!!  This update sucks and their CS is inadequate.  A suggestion to Sonos: remove the update and give us the old version and don’t roll anymore POS app updates out until they have been FULLY tested!!!!!!!!!!!!!

Sonos is absolute trash.  I have 11 Play:1 2 play bars a sub, connect, 2 ones.  Now I am going to fire sale all that trash.  

I have asked for years to be able to add Play:1 as right and left in a surround sound setup with my Play bar.  I have asked that when I pair my kitchen with my surround setup in my living room it would not drop out and glitch.  

What does Sonos give me?  A worse experience with every update making my system more useless.  I don't need a second rate Alexa built in, I need actual functionality.  

This company is trash.  I will not buy another product from them.  

I finally received an update for my Era 100s and it is working.  No support agents available.  Only the bot and it is worthless.  Phone support has a 75 min wait now, which means at least 90 mins.

30+ year AV integrator.  I like the ORIGINAL, simple app.  They changed it amd I hated it, but finally to a point I could use it and tolerate it.  A new revamped app was  welcome news….until I used it!  Have not used it since the 1st day.  SO FRUSTRATED!  How was this not released as a BETA or rigorous in-house testing?!?!  I’ll wait a minute to see what happens, but it better be quick or bring back S2!

I have been a Sonos user for 11 Years and now with this update I consider this system almost unusable.  I have Sonos systems in every room in my house, even the outdoor spaces.  In the old app I could find a room, then choose music.  There is no way to simply choose a room anymore!  Can we please roll back to the old App, because this one does NOTHING to enhance my experience.  My wife will not use the system anymore because of this App.  Please SONOS…. FIX THIS!!

Just try changing the volume.  Good luck!

It’s really so unbelievably bad!! I’m struggling to even imagine how it got through a standard software development process! Did they just decide to make it intentionally difficult to do the most basic things? And oh by the way, these “basic” things are the features they have spent 20 years training us to use.
 

It just feels like a big “F you” to loyal customers. Of course, it also feels like a big “F you” to new customers as well, who will be surprised how difficult it is to switch between zones (the core differentiator upon which Sonos built this billion dollar company. Is it possible someone in software development shorted the stock and intentionally sabotaged the application!! I’m thinking of joining them and shorting Sonos stock as well. 

I have been a sonos user since the beginning.  I loved the innovation and the customer service.  I was upset when they forced me to replace my original gear to keep pace with their “innovation”.  Now I am livid.  I played mostly from my music library located on an old Mac I used just for that purpose.  I had built dozens of playlists.  Now they are all gone and I can not connect to my music.  Does everyone in the world just stream music now?  I have thousands invested for nothing.  Customer service is a joke.  I have many friends that purchased Sonos on my recommendation.  Now I feel like a fool.

New app is absolutely horrible. Doesn't recognize my system. I have 10 speakers around the house that don't play anything while I keep restarting the app and my phone hoping for the best. SONOS, what are you doing?!?!?!? Fire your developers and give us our normal app back!!!

Almost a year and finally had my new setup just right. 7 amps, architectural speakers, 3 arcs, mix of others. And now useless. I thought maybe there was one glitch, then i found another, and, horrr slowly dawned as I realized that THIS WAS INTENTIONAL DESIGN. Sonos what are you thinking?! I can’t listen to individual zones, it defaults to one unused arc every time it’s opened, can’t browse my connected music apps, Google doesn’t recognize it. I’m $30k in and the functionality I paid for is now just a memory  

Does anyone know how to roll back on iOS?