New app Sucks!!

Also adding: can’t believe you took the mute button away for each room. It’s either pause/muste whole thing (ie all rooms) or nothing. Before could go in and mute specific rooms. How is this better..? Lack of customizing..?

I'm a longtime Sonos user that's also SO disappointed in the app. In the first few minutes, my thought was, "did they even test this thing??". It's like Sonos employees don't even use the speakers or app and have no idea what features would be useful. 

I can't fathom what catastrophes are taking place at Sonos for them to release this app thinking it would work for users. 

Will absolutely divest of my full home system if they can't fix this.

I have had the same experience and have a AV team coming over this week to seek a replacement for the Sonos gear.  The new app is awful.  Nothing works now. 

I’ve had Sonos since 2009 and it was simple to set up, reliable and worked. Stumbling through the horrible growth of S1 to S2 apps and incompatibilities was one thing, but this new app is UNACCEPTABLE. Nearly all the ease and functionality has disappeared. Latency in the app recognizing my system components, selected music, playing or pausing, no longer a Sleep Timer function (how could you overlook or disregard something so useful?), cannot add a single track to a playlist (Play next…don’t think so!), volume control hidden behind curtains, browse the album or artist? If it exists, I can’t find it. I’m six rooms deep into a system that I’ve had for nearly 15 years and they’re driving me away. Poor customer service and planning. What say ye, Sonos?

How can we go back with the previous app?

Very bad app. I can't play music because each time it says something went wrong. Can't search music in YouTube Music. I've re-authenticated on multiple music providers but still doesn't work correctly.

I have never joined a blog or site to comment but here I am. This update for May 2024 is the worst thing that happened to Sonos! Like others say, it’s just awful. Cannot even add songs to queue without replacing. Mine has delays to the system and updating the app. Just awful. 

Omg and I thought maybe it's my system I would have never thought they released that what do you call it not app cause an application does things this one does I guess by messing it up.  I have all my speakers on Lan and it cuts out and if that's not the problem try turning down the volume it takes about 5 seconds to register but don't turn up the volume cause it rips the knob off and God help you if you want to play from Spotify no can do for a complete song anyway there was a man that had mad his own app I think I would try him first and delete this garbage off and just try to use them through Bluetooth or some other way outside sonos control and if all else fails an other speaker company is going to get a lot of customers fast and I get to my video of smashing all 32 of my speakers with a sledge hammer.

Google "sonos app apk mirror".

Select the 16.1 app suited for your phone. Download it. Delete the new app on your phone. Then you can install the old one.

After you have done that. Disable the auto update in the Sonos app and the playstore.

Done.

I could not agree more that the new app sucks!  Even when it was working, I liked the other version MUCH better!  I have a pair of Ones, Era 100s , and a Era 300.  Yesterday, I could not play any music anywhere, but after applying the FW updates and updating the app, I can play through everything but the Era 100s.  Unfortunately, the they are my primary playback speakers.  After calling their support number and waiting 1:15 min, the call was selected and they just hung up on me without saying anything.  I’ve been waiting 30 min today already when they said the wait was 55 min.  They did not fully test this update before rolling it out, hence the long wait times.  Their speakers sound good, but I truly regret my purchases with this BS app update!!!!!!!!!!!!!!!