New app Sucks!!

Echo all the sentiments here. This app update is pure trash, and makes perfectly good hardware unusable. 

My guess is this. SONOS is a victim of its own engineering achievement. That is, it has produced high-quality equipment that is built to last. 

The problem is, their market is saturated, and they can no longer compete in a recurring revenue world that relies on subscriptions. So, by releasing an app that is pure crap, they now hold all their customers hostage. While we hope they will roll back the release and bring back the functionality of the previous app, they’re planning something completely different. 

Some kind of highly functional, wonderfully simple but powerful app that will do all the things the old app did, and probably even offer a few more features. 

But it will be available only by subscription. Otherwise, you are welcome to continue to “use” the current (worthless) app for free. 

Buckle up and hold on to your wallets. You heard it here first. 

I no longer pay for any cent to Sonos products. New earphone? Forget it.

I had updates blocked on my iphone and managed to retain access to my sonos playlists and the other functions I’ve relied on to run Sonos stereo pairs in three rooms of my house. Somehow Sonos managed to update my controller app anyway. 

My playlists are gone. It took a lot of time and effort with Sonos support to get this ‘new and improved’ app to do the most basic stuff like connect to my speakers, control volume, put tracks in a queue so I could do more than select and play one track at a time. I feel for those support folks… there’s not much they can do about the mess Sonos management has made.

And there is no reason to believe I will ever get my Sonos playlists back. Nobody will say if or when that might happen. ‘Be patient, we’re working on this’ is the best you’ll get.

Meanwhile every time I open the app I’m bombarded with ads for Sonos $450 ‘Ace’ headphones and the ‘Roam’ speaker.

I used to love my Sonos setup. At this point, I’m ready to kiss my considerable investment in Sonos goodbye and move on to a system that works and that won’t be trashed because some exec got a bug up his bottom. 

That’s a real burn… a pair of Fives and a Sub, a pair of 1s and a pair of 100s ain’t chump change.

Its totally useless app now! Lags so much, cant control sound, huge delays, problems to connect to speakers, lack of previous functions etc. I wish I could sell the system as it looks now.

Who would have thought that an update to a really shit version could make it even worse? I now can’t even connect to my Amazon music sub! What the f*** are the idiots at Sonos doing???

Such garbage. Worst music experience. Looking for alternatives. Truly mind bogglingly broken app. Slooowwwww. Unreliable. Unruly  design is not better in any way either. 0.3 out of 10. Fire yourselves. It’s a joke. On us. 

Advice to possible new SONOS clients: Steer away of this company!!!

They have lost their way.

The new app totally sucks.

I have been invested in SONOS for a long time. Wrong decision.

They are not interested in their clients, otherwise they would not insult their customers this way, by introducing such a dismal product. 

The app is not only ten steps back. You may also lose all of your playlists that you have spent so much time creating. 

Please fire the CEO and the team responsible for this disaster!!!

This new app is useless. After investing heavily in various Sonos products over the years, just switching WiFi SSID is proving to be a huge task. Shame on Sonos for releasing such a poor app. 

Hopefully the design team looks at these comments - because the new app * blows! It’s sucks really good - make some changes asap! The older version was far superior!!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

In the end, I had to factory reset all of my Sonos devices (total of 6) and start from scratch … all because I have a new WiFi system.