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Webbdog
Contributor I
May 10, 2024
Question

New app Sucks!!

  • May 10, 2024
  • 223 replies
  • 14387 views

This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

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    223 replies

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    Prysmdave
    Lyricist I
    June 21, 2024

    After all these years selling, installing and using Sonos in my own home I am shocked by the poor function of the new app. By far the worst thing Sonos has done in the 10+ years I have been associated with them. Very embarrassing explaining to my clients and frustrating in my own home/use of the system. I sure hope they fix or restore the old app very soon. Must have been designed by someone who never used the system in real life!

      Wade1960
      Contributor I
      June 21, 2024

      Guess I’ll Be going to BOSE.

      I am SOOO tired of SONOS and this new App! All the support tells you that it is YOUR wi-fi. BS!

      I have been an avid user of the Sonos for years but I can no longer count on what used to be one of the best products out there for listening.

      Sonos has great sound quality and modern designs with much thought given into their speakers.

      TOO BAD YOU DIDN’T PUT AS MUCH THOUGHT INTO YOUR APP AS YOU DID YOUR SPEAKERS.

      Did you ever think to send out a survey on what your members would like in a new app? If you did, I must of missed that email. 

      Anyway, I’ll give these folks one more month. After that, I’ll go to BOSE...already looking at their products…

       

      Ken_Griffiths
      Ken_Griffiths
      June 21, 2024

      Guess I’ll Be going to BOSE.

      I am SOOO tired of SONOS and this new App! All the support tells you that it is YOUR wi-fi. BS!

      I have been an avid user of the Sonos for years but I can no longer count on what used to be one of the best products out there for listening.

      Sonos has great sound quality and modern designs with much thought given into their speakers.

      TOO BAD YOU DIDN’T PUT AS MUCH THOUGHT INTO YOUR APP AS YOU DID YOUR SPEAKERS.

      Did you ever think to send out a survey on what your members would like in a new app? If you did, I must of missed that email. 

      Anyway, I’ll give these folks one more month. After that, I’ll go to BOSE...already looking at their products…

      Is there a particular feature that you’re waiting for? I’m not seeing any issues with the new Sonos App connecting to a system and being able to play audio, or group rooms etc. What is the issue that you’re seeing that caused Support to suggest it was your WiFi and what avenues have you explored so far to rule out that it’s not your WiFi? 

      SP72
      Lyricist I
      June 22, 2024

      The User Experience team should be sacked. The application is such a backward step for an organisation I have admired for years. 
      Come on Sonos your loyal customers deserve better than this. 

        mdy12
        Lyricist III
        June 22, 2024

        Guess I’ll Be going to BOSE.

        I am SOOO tired of SONOS and this new App! All the support tells you that it is YOUR wi-fi. BS!

        I have been an avid user of the Sonos for years but I can no longer count on what used to be one of the best products out there for listening.

        Sonos has great sound quality and modern designs with much thought given into their speakers.

        TOO BAD YOU DIDN’T PUT AS MUCH THOUGHT INTO YOUR APP AS YOU DID YOUR SPEAKERS.

        Did you ever think to send out a survey on what your members would like in a new app? If you did, I must of missed that email. 

        Anyway, I’ll give these folks one more month. After that, I’ll go to BOSE...already looking at their products…

        Is there a particular feature that you’re waiting for? I’m not seeing any issues with the new Sonos App connecting to a system and being able to play audio, or group rooms etc. What is the issue that you’re seeing that caused Support to suggest it was your WiFi and what avenues have you explored so far to rule out that it’s not your WiFi? 

        The integration with Music Libraries is terrible.  The old app on computers allowed you to enter a letter and jump to artists whose name started with that letter.  On the IOS app there was an alphabet on the side and you could touch a letter to jump to that point in your collection.  On the IOS app the search also returned results from your music library.

        The new app has also lost the ability to see SONOS playlists.  I can see that they are still in storage because we realized the new app was junk before we upgraded the apps on our computers.

        SONOS needs to provide a list of all features of the old app and when they will be restored.  The new app seems less buggy but that is not a reason to eliminate the old features.

        Why does SONOS hate its customers so much?  What did we ever do to them.

          Bumper
          Bumper
          June 22, 2024

          Guess I’ll Be going to BOSE.

           

          SONOS needs to provide a list of all features of the old app and when they will be restored.  The new app seems less buggy but that is not a reason to eliminate the old features.

           

          Here’s the list of what will be restored and when. Not everything missing from the app is listed. 
          https://support.sonos.com/en-ca/article/the-new-sonos-app-and-future-feature-updates

          mdy12
          Lyricist III
          June 22, 2024

          Guess I’ll Be going to BOSE.

           

          SONOS needs to provide a list of all features of the old app and when they will be restored.  The new app seems less buggy but that is not a reason to eliminate the old features.

           

          Here’s the list of what will be restored and when. Not everything missing from the app is listed. 
          https://support.sonos.com/en-ca/article/the-new-sonos-app-and-future-feature-updates

          I’ve seen that post.  It lists the features that are “coming soon”.  It does not provide information on whether unlisted features are coming later or never.

            Something Went Wrong
            June 22, 2024

            “Something went wrong ”  

              Bumper
              Bumper
              June 22, 2024

              Guess I’ll Be going to BOSE.

               

              SONOS needs to provide a list of all features of the old app and when they will be restored.  The new app seems less buggy but that is not a reason to eliminate the old features.

               

              Here’s the list of what will be restored and when. Not everything missing from the app is listed. 
              https://support.sonos.com/en-ca/article/the-new-sonos-app-and-future-feature-updates

              I’ve seen that post.  It lists the features that are “coming soon”.  It does not provide information on whether unlisted features are coming later or never.

              Yup. Impossible to say when or if unlisted features are coming back. I think most/all will but if that’s it for June/July I’m not sure what to expect for the other missing things. Months I guess. 

                The Alster
                Enthusiast I
                June 24, 2024

                I had the best one … online chat, waited over an hour to get on, spent 45 mins explaining a problem, response was “this is an unexpected action, please call the number”

                2 hours later hanging on the phone, no response …

                what is the point of support if they don’t?

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