New app Sucks!!

The new app totally SUCKS!!!!!!!!!  Would someone at SONOS please read these threads and switch back to the old APP?????   I can’t even use my system on most days not to mention the app is so hard to navigate.  You can’t find controls like you used to be able to. I have been told to update my system but can’t seem to find that in the menu anywhere.  The guys making the products have done such a great job to have such a poor software team working with them.  My app is telling me today that it can’t find any of my system.  I have Sonos in every room of my house as well as outside and I am unable to use any of them.  I wonder if they will offer a refund for my entire system that I have wasted thousands of dollars on since they are now nothing more than a large paper weight. Please fix this before I use the speakers for target practice and go back to Alexa speakers.   I can not and will not buy.  Another product nor will I recommend SONOS to any one.  The best recommendation I will give is to buy something other than SONOS and this is sad because I have been a fan and a user for many many years.   

I just had a great thought,,    This could be a great time for a class act law suit..   Anyone else onboard?    

Are you joking?  

But don’t expect an actual lawsuit to be filed.  Both threads are full of idle threats and arm-chair lawyer blustering.  Nobody ever really files a suit. 

The Sonos app for Android is completely unusable. And has been for months. Even something as basic as adjusting the volume on speakers does not work. How the hell does software this bad make it through QA testing?

I love Sonos hardware but the hardware is only as good as the software used to operate it. And for the last few months, it has been useless. My only success has been playing my Sonos speakers through Spotify, but that doesn't let me group, un-group, set different volumes, play different music in different rooms; pretty much all of Sonos' selling points. 

I'll try to register my frustration with a human at Sonos as they can't possibly be seeing all these posts without a fix, or minimally a response.

To all those on this thread suggesting network or wifi issues - y’all can get bent. Sonos used to work great, I could control from my lock screen and iPhone buttons. Now it’s almost useless. My m1 iPad Pro takes 15-20 seconds to recognize what song is playing, then longer to adjust the volume. Want to play a new playlist or station? One minute minimum wait after hitting the play button. Like most I’m here because I’m so frustrated.  And of all the gear I have on wifi, Sonos is the only issue. Just Sonos. Nothing else. 

I hate my Sonos system.... It's unbelievable how bad it is still…

Hmm jag va inte helt nöjd med den gamla appen.

Men den här gör mig helt tokig den säger att den spelar i en högtalare i appen men spelar lite här o där.

Samt att den är inte användarvänlig jag är så besviken lagt ut så j ä v mycket pengar på skit.  

Sonos borde skämmas då denna premium produkt går från hyfat bra till helt värdelös.

Hoppas dom köpet tillbaka skiten helt o hållet för det här funkar inte.

Skäms på Sonos och dom dåliga app utvecklarna….kanske man borde användarna provköra det först innan man släpper en bastard app….en rollback borde vara det minsta man kan göra.

//Jocke  

Could not agree more, this app is pathetic. Groups don’t work and just the general setup and navigation are awful. This is not the seamless Sonos experience that once was. 

SONOS PLEASE FIX THIS, EVEN JUST GIVING US THE OPTON TO GO BACK TO THE OLD APP WOULD BE ENOUGH TO HOLD US OVER WHILE YOU FIRE WHOEVER DID THIS AND HIRE BACK A COMPETENT APP DEVELOPMENT TEAM. TANK YOU. 

I agree, the new app is terrible.  Here is a small list of the issues.  The real fix is to just go back to the way the old app worked, it was great.

• On my Mac, it is not easy to see how to get 2 zones to play together.  The feature is there, but it is well hidden.
• On the app, the “clear queue” button is well hidden.  Make it obvious in multiple places as before.
• My app and the controller on my Mac sometimes get out of sync.  My Mac has zones separate, but they are together on the app.
• Albums are split.  Many albums that are treated as a single album by Apple Music are now split into individual songs on Sonos.  This is entirely unacceptable.  Don’t tell me to go change settings on hundreds of albums, just fix this Sonos!
• Hire a user i/f engineer who uses a music library on a Mac.  This thing looks like it is built by people who only stream and consider music libraries old fashioned.  Bring back the easy connection of local libraries so I don’t need to be an engineer to get it to work.

The issues continue.  I have to appreciate the CEO’s brief message about how they are trying to fix things and are pushing updates every couple weeks.  Well, that must be today, cause I’ve had nothing but issues trying my Sunday morning music.  And I noticed the CEO has taken his message down; wondering if that’s because his email was listed and perhaps he got blasted with negative emails.  
 

I will admit, it has been doing better until today where I was tempted to box everything back up and send it back to the company with a note to keep their equipment that has worked so well in the past until this year.