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Webbdog
Contributor I
May 10, 2024
Question

New app Sucks!!

  • May 10, 2024
  • 223 replies
  • 14387 views

This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

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    MikeFR06650
    Lyricist I
    May 26, 2024

    Just try changing the volume.  Good luck!

    😂🤣 but so so true 😭😭😭

      JKJK78
      Lyricist I
      May 26, 2024

      I run a company that provides mobile apps and I was an early Sonos customer and have recommended Sonos to others over the years. I went through the Sonos 2 upgrade. NO MORE! The controls don’t work. The interface is massively unintuitive. Did you do focus groups with your existing customers? If you did you would have learned that you were introducing too many new user journeys at once. Did you even test this app. Whoever runs your product and engineering teams should be fired.

        Grinch25
        Lyricist II
        May 26, 2024

        This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

        Sonos has taken an app that worked well 85% to one that is virtually unusable. I was looking at upgrading to the newest speakers but now considering dumping the system and going with something else if this isn’t resolved quickly.

          Heywood
          Lyricist III
          May 26, 2024

          This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

          Sonos has taken an app that worked well 85% to one that is virtually unusable. I was looking at upgrading to the newest speakers but now considering dumping the system and going with something else if this isn’t resolved quickly.

          Bluesound

          Moderator Note: Modified in accordance with the Community Code of Conduct.

            Heywood
            Lyricist III
            May 26, 2024

            I’m livid. I have spent thousands of dollars on these speakers and the complete lack of response or action from Sonos management is unforgivable. 

            I urge all of my compatriots on this thread to get on both the Google Play and Apple App store and give this app a single star accompanied with the scathing review it deserves. 

            Pound it into the dirt.

              Heywood
              Lyricist III
              May 26, 2024

              One more day, one more problem. 

              SONOS, WTF are you doing???

              So, after an update that the app asked for the system (which I thought would solve all the problems reported so far with the new APP), now my APP does not find any of my systems AT ALL. 

              To be clear, I must have more than 100 speakers in various locations and businesses. All our colleagues report the same problem. 

              In our property in Portugal we have over 45 speakers and systems connected. We had divided these under different SSIDs, with different account emails, after SONOS had advised me that I was one of the biggest accounts that they had ever encoutnered. Everything was working just fine. You would go from one SSID to another, and the app, when reloaded, would IMMEDIATELY show you the system there. 

              Now, I have to set up a NEW SYSTEM??? Which probably means I have to discover every speaker and set it up anew??? 

              SONOS, WTF ARE YOU DOING CAUSING SO MUCH FRUSTRATION?????????????????????????VIDEO OF CRAPPY NEW APP

               

              Dude. If I were you, I would be on the phone with Bluesound ASAP and see if they’ll give you any special incentives for switching over. 

                Sorensondss
                Lyricist I
                May 26, 2024

                I agree.  This new app is almost worthless.

                Surprised to see the new black Sonos app on my phone.  Got the hang of it but:

                1:  I start playing music and after an hour or so no more sound even though the app shows the music playing.

                2:  now I can’t play anything even though it shows the music being played

                3:  looked to see if I had the mute on.  Guess what no mute option as far as I can tell.  Also no more number displayed for the volume. 
                4;  ok I can reboot and get things going again, but the same problems above.  
                guess I will have to wait for the bugs to be fixed, but it would be nice to have the old app back so I can listen to music.  Luckily I have an old stereo system that I can use.

                  LTP
                  Lyricist I
                  May 27, 2024

                  I HATE this new app.  How do I rollback to the old version?

                    BlackBart
                    Lyricist I
                    May 27, 2024

                    Sleep timer is gone and now I find trying to simply switch from one service to the next is like s treasure hunt. Is anyone recording these messages for quality control?

                      sjelso
                      Avid Contributor I
                      May 27, 2024

                      Absolutely 💯 agree...it so glitchy I can hardly get it work.  There was nothing wrong with it.  I want my old hardware controller back!

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