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Contributor I
May 10, 2024
Question

New app Sucks!!

  • May 10, 2024
  • 223 replies
  • 14387 views

This new app is one of the worst apps I have ever used! I have been a high end integrator for 30 years! I love Sonos but will now have to find a new music system to sell if they don’t fix this!

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223 replies

Lyricist III
May 28, 2024

I've been happy using old version of app through apk. I had auto updates OFF but woke up again to find the unbearable black one back again like a bad penny. How can I stop it from coming back? Why Sonos? Why force a terrible app on me?

Maybe if I don't sign in?

Contributor I
May 28, 2024

same as most people here...I usually do not come to forums but because my experience is now so bad, I want to be sure our voice is heard...please rollback the app!

Lyricist I
May 28, 2024

Im not quite sure who talked Sonos leadership into this new app redesign. Its terrible. It was easy and very intuitive to use before. Now, it just makes me angry. 
 

is the old app still a available on the app store? If not, can you make it available as an option? The new version isn't anywhere close ti the old app in usability. 

Lyricist III
May 28, 2024

I wonder if there is a single person who is satisfied with the app? Has anyone heard of anyone that likes it better? Why not just let everyone use the one that worked fine instead of forcing all to use the one that doesn't? 

Trending Lyricist I
May 28, 2024
  • Our systems dont work any more since new app.
  • Play 1 will not register so cant be used
  • PlayBar wont register so cant be used

    Stupid app says try again later - SONOS has abandoned its loyal customers.
Lyricist I
May 29, 2024

Why?  The new app is garbage and bears no similarities to the prior app. I love you Sonos; tweak, improve, most importantly beta test!!! 2 minutes would have told you that this is a step backwards. Good luck, please fix soon! 

Trending Lyricist I
May 29, 2024

We need a CLASS ACTION against Sonos for disabling prior versions of thier hardware from being recognised, being able to connect to internet, being recognised by Sonos app.
Frankly I would like my money back on all my Sonos equiptment.

Im not the only one, thousands of loyal customers with expensive systems have been thrown under the bus and disregarded, so that Sonos can sell new stuff.

Lyricist I
May 30, 2024

New Coke

Lyricist I
May 31, 2024

Yep, the new app is utter rubbish! In addition to all the other usability issues mentioned others that annoy the heck out of me are that top songs playlists from Amazon cannot be played anymore, if I pin a playlist to home I cannot give it a custom name, there is no more search history so I either have to favourite everything which defeats the purpose of favourites or I have to type the search again. Also, if I am in a speaker group then I cannot adjust volume of individual speakers; I first have to close the group window and then adjust. Aargh! Sonos, take us back to nice simple app we had before because that was 10000x better than the latest junk.

Lyricist I
May 31, 2024

It’s honestly incredible that Sonos has created awesome music hardware while at the same time created, quite possibly, the worst user experience ever with the software.
 

Sonos, I don’t know who you need to hire to figure it out, but please do it. Maybe Richard Hendricks and Erlich are available.
 

Every time an update comes through on the app I think… this could be the one! Yet, every time I’m left with “drink your Ovaltine” 

 

I beg you Sonos - fix the app.