New app Sucks!!

Like several people here, I have to preface this by saying that I don’t usually spend time commenting on forums but I feel like it’s necessary here. Whoever did the UX on this new version of the app really screwed the pooch. It’s completely useless. This is utter trash and now I’m wondering if I should return some of these new speakers I just ordered if this is the direction the Sonos team is going…

I NEVER sign up for forums like this but I HAD to come here and see if I was crazy or not. I f***cking hate this app. We play background music 24/7 with the Sonos system- and entertain alllll the time, especially for this holiday weekend. 
this new app is completely ruining our party  they took away all the most -used functions. We can’t cross fade Spotify anymore. We can’t delete songs from the queue  we can’t add “up next” to the queue  this is horrible. And I just invested in two new products - over 800 bucks - one being the sub mini. Sonos needs to fix this s*** now  

Moderator Note: Modified in accordance with the Community Code of Conduct.

Another first time signup to say this.
What a mess! Totally broken app on iPhone.

I just can’t see how this got pushed out to the general public in the state it’s in. Whoever gave the go ahead needs to be pulled up and questions answered.
 

You can keep ya 25% offers as I don’t think I’ll be growing my system any more. I certainly won’t be recommending Sonos to others.

I no longer have any trust in your system.

Very poor service/software.

You should have rolled back the app on the store. Then you should go away and make the new and improved (haha) app work before you release it.

Good bye.

Ugh. I had done the mirror apk and was thrilled to get the S1 app back again so I can actually see my music and change the queue. Couldn't see where I block updates. Woke up this morning and the bloody black one is back. It's like Sonos is forcing us not to listen to music properly! I'll have to waste more time getting the apk again. Where do I block updates on the old app? I didnt see a Manage option.

Ok I've gor the mirror apk again thank goodness! What a crazy situation. I've found Update automatically. Should be circle to left right? Just so I won't wake up to the nightmare of the black app again!

Add me to the frustrated list too

No sign of any recognition of issues, apology or humility from SONOS for the damage they have done to their customers and their brand.

Come of SONOS make a statement!, it looks like you just don't care

Rubbish experience at present

Read their official statement here.

https://support.sonos.com/en-gb/article/the-new-sonos-app-and-future-feature-updates
 

The right thing to do would be roll it back right now and rather than use consumers as software testers only release it once it is ready. Terrible service and not doing the right thing is certainly going to hit their legacy as going forward who would trust them now? 
Let’s see what they do, or don’t do in this scenario.

I've had a Sonos system for years and years. App updated a few days ago.

I wanted to listen to some music while I cooked dinner last night. Took me five minutes to figure out how to play music. FIVE MINUTES! 

Then, when it was time for bed I wanted to turn the music off. Impossible.

If these two very simple functions are this hard for an experienced user then Sonos has entirely lost the plot.

Terrible. Long time Sonos user. This app is the worst! 

I will echo so many if the comments in this thread. Sonos app interface used to be so clean and simple, now it’s extremely difficult to switch between managing different devices without it trying to do grouping and ungrouping!!  A basic, critical, constantly used function!  I can’t believe they would get such a basic function so very wrong. They need to fix it ASAP!!  I can’t imagine what is happening in the software development team to release such a step backwards. You can have the best hardware but if your software user interface isn’t good you will loose customers and market share. 
sonos, you need to fix this right away. I’ve a local customer for many years, but these kind of unforced errors that so significantly lower the user experience have me thinking about alternatives!