New App "Lost" my Music Library after update

Forum|Forum|2 years ago
May 10, 2024
88 replies
6110 views

I’ve just updated to the new Sonos app. It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system. What’s going on Guys? Have you lost the plot?

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Best answer by Igro

Ok. I found the way how to add a network attached HDD. Previously, we had to write \\wd\Music and this worked. Now you need to write (depends on you router and path): 192.168.1.1\wd\Music

*WD is my HDD drive name attached to the router USB port.

Edit: I mean \\192.168.1.1\wd\Music

Show previous replies

Airgetlam

Here is the current information shared by Sonos:

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Bruce

J

JohnKeating

Lyricist II

I’ve just updated to the new Sonos app. It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system. What’s going on Guys? Have you lost the plot?

Nick, I’ve also lost all but one playlist (no clue how it survived) and can’t make any new ones. Rather than wait for Sonos to fix it, I recommend getting Roon, a third-party system that does everything the Sonos app used to do and much more. It will even generate playlists for you, based on the first song you play. There is a 14-day free trial then it’s about $15 a month with no commitment. I just got it today and am really impressed. It should tide me over until Sonos fixes what they broke. I don’t trust them anymore and I won’t be surprised if they fail to come through with the promised mid-June update.

B

BarryJI

Avid Contributor I

I had this problem and solved this simply by doing as described

Are you getting a problem connecting to the Music folder on your Window PC so unable to stream the music you have stored? Especially if you have placed your Music folder on your D drive (so you don’t fill up you smaller SSD C drive)

Open Windows Explorer and you should see the music folder. Right click on the Music folder icon and select Properties. Select the Location tab and you should see where Windows thinks your music is stored. If it is incorrect select Find Target and find where you have stored your Music folder. Select the location and click on apply.

The Sonos app should then be able to read your Music library.

If only the Sonos support team said to try this activity first it would have saved a whole lot of pain.

This is a promising solution, thank you but when I tried it, the “Apply” button was greyed out as soon as I tried to enter any target location for my iTunes folder on D:. Can you comment on what might be preventing this option from working? Many thanks.

F

Frankie Friday

Lyricist I

Come on Sonos

I want my Playlists and I want to add Songs to my Queue.

What have you done! I’m not happy.

Will be off somewhere else If not sorted soon.

R

Rosas Human

Lyricist I

I have the exact same problem. My entire CD collection is stored on local NAS, and it’s unavailable to stream through my expensive speakers. Very disappointing.

Airgetlam

It’s odd. My entire (iTunes) collection is on an older WD NAS. A while ago, in order to use S2, I had to go into the settings for the NAS to tell it to use SMB v2 (or I think by that time, v3, I don’t recall), and I’ve not had any significant issues for playback since then, including when Sonos released v80.x of their app. Granted. I lost the ability to search that library, but playback has not been affected.

Bruce

D

Dave Id

Lyricist I

Reverted the complete * new Android app to the prior one. Okay. All is good. However, the Sonos app for Windows update * everything up for good. My entire library is now completely gone, the Windows app gives an error and won’t let me add my music folder back, and the web app does not have any option at all to add to library, and the old Android app won’t let you manage your library without updating…. but when you update there is no option for libraries. LMAO. Pathetic.

There is now zero point in owning these speakers. Without access to my entire music library they are useless.

Edit: Just got the notification that libraries (amongst other things) should be functional again mid-June. Why they released the new app in this severely broken and non functional state is beyond comprehension. Just another example of bad decision after bad decision after bad decision on behalf of the Sonos app devs. The apps and controller fw should be rolled back until the new app is actually ready for release. This rollout has been THE worst yet.

I will NEVER recommend Sonos products to anyone. In fact, I will tell everyone I know to never buy this garbage and to look on the forms and Google Play Store reviews for all the proof needed.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

It’s 24 June. Still no music library. Time to start a campaign. I’ve spent 1000s on Sonos kit and now it is no better than Alexa. TERRIBLE. The MD needs sacking.