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NickB71
Contributor I
May 10, 2024 4:29 PM UTC
Answered

New App "Lost" my Music Library after update

I’ve just updated to the new Sonos app.  It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system.  What’s going on Guys?  Have you lost the plot?

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    IgroAnswer
    Trending Lyricist I
    Jun 24, 2024 5:23 PM UTC

    Ok. I found the way how to add a network attached HDD. Previously, we had to write \\wd\Music and this worked. Now you need to write (depends on you router and path): 192.168.1.1\wd\Music

     

    *WD is my HDD drive name attached to the router USB port.

    Edit: I mean \\192.168.1.1\wd\Music

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    Igro
    Trending Lyricist I
    May 24, 2024 6:46 AM UTC

    Seriously, they need to hire some UI design professionals.

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      Stevel1956
      Lyricist I
      May 24, 2024 7:51 AM UTC

      Totally agree. What a disaster. I was thinking of expanding and upgrading my Sonos system but not now! 

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        jcmj
        Contributor I
        May 25, 2024 12:42 AM UTC

        Same problem here, sad i cannot listen to my own music (from my hard drive). BTW you can write to Sonos ceo Spence at ceo@sonos.com. Let’s all write and flood his inbox and maybe they will at least let us revert to the old app.

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          HalR
          Lyricist I
          May 25, 2024 2:31 PM UTC

          New Sonos update. I bought new amps which are now totally worthless as the connection to my NAS which has my entire music library is not available on my iphone or ipad. My mac book was not updated and I am still able to get to my library. Any body know how to get rid of the update  and re install S2 Sonos.

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            Tecknonuffink
            Lyricist I
            May 25, 2024 4:04 PM UTC

            New Sonos downdate (well, it’s not very “up”)

            I have been with Sonos from the beginning as a user and an installer and I have to say that now, after this latest incursion into my clients and my own listening experience I cannot recommend the system anymore. The main gripe has been the total removal of the access to the local library which has rendered my system as totally useless as I do not subscribe to streaming services. My clients have complained, as from the outset, before streaming, I always offered the ability to install a NAS so that they could have their entire music library that they had acquired over the years available.

            So we have wait until mid June for a fix which is the bit that takes the..

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              Pacific Jim
              Enthusiast I
              May 25, 2024 4:26 PM UTC

              Sonos software updates regularly (every 4 or 5 months) disconnect my Dell desktop iTunes library which is the primary use of Sonos in my home. The polite Manila based help desk team has no idea how to repair this reoccurring problem. Yesterday I waited 75 minutes for a help desk person only to determine after 30 minutes that she had no idea how to solve my problem. 

              Can anyone recommend a replacement system for my Sonos problem?

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                WinnipegUser
                Lyricist I
                May 26, 2024 6:22 PM UTC

                Same as many others on this thread, very disappointed in the loss of mapping to my music but more importantly, the ability to re-add it. I certainly hope this is fixed in short order.

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                  Fustrated
                  Lyricist I
                  May 27, 2024 11:34 AM UTC

                  I agree it’s scandalous that Sonos have denied this access

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                    IanTof
                    Contributor I
                    May 27, 2024 12:11 PM UTC

                    I had this problem and solved this simply by doing as described

                    Are you getting a problem connecting to the Music folder on your Window PC so unable to stream the music you have stored? Especially if you have placed your Music folder on your D drive (so you don’t fill up you smaller SSD C drive) 

                    Open Windows Explorer and you should see the music folder. Right click on the Music folder icon and select Properties. Select the Location tab and you should see where Windows thinks your music is stored. If it is incorrect select Find Target and find where you have stored your Music folder. Select the location and click on apply.

                    The Sonos app should then be able to read your Music library.

                    If only the Sonos support team said to try this activity first it would have saved a whole lot of pain.

                     

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                      Upset with sonas
                      Lyricist I
                      May 27, 2024 10:44 PM UTC

                      Went from Gold app to Black app and lost my music and options.  When will this be fixed?

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