Contributor I

Answered

New App "Lost" my Music Library after update

Forum|Forum|2 years ago
May 10, 2024
88 replies
6110 views

I’ve just updated to the new Sonos app. It “lost” access to my Music Library during the Update and no longer gives the option to access it in Manage My system. What’s going on Guys? Have you lost the plot?

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Best answer by Igro

Ok. I found the way how to add a network attached HDD. Previously, we had to write \\wd\Music and this worked. Now you need to write (depends on you router and path): 192.168.1.1\wd\Music

*WD is my HDD drive name attached to the router USB port.

Edit: I mean \\192.168.1.1\wd\Music

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oboogie

Lyricist I

hi all same here lost all my music files after update and now cannot reinstate them i get error code 193

i can play radio but nothing else all working fine before update

K

KaseyT

Lyricist I

The web App works fine on my PC. What i can’t do is attach my Music Library to either my iPhone or iPad. Big Tech screws up again and keeps quiet about it.

NOT here - web app worked right after launch but now DOES NOT CONNECT to my library. SONOS is a disgrace. I’m hoping the lawyers decided to filed a class action lawsuit as I will gladly hop on board. The ide that they would sell us hardware and then take away the capability to play our own library of music is absurd.

M

mscanlon

Lyricist III

Unbelievable. Does Sonos do any testing before they send out an update? I can’t connect to my music library either after the last update. I use the Sonos app on my Windows PC.

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OpieWanKenobi

Lyricist I

Yep. I just “updated” software for my Mac today, and just like everyone here, my Music Library is gone. Tens of thousands of songs are no longer available to me. And so I wondered if anyone else was experiencing this, and lo and behold!

I’ve been considering junking the entire system for a long time anyway, due to its clunkiness, especially when it comes to assembling playlists. But I’ve had it for many years, and as with everyone else here, it cost a good deal of money ($1-2K).

This is yet another disappointment in a long line of disappointments that this company has presented its customers with over the years.

I’ve been on the fence with going with another system like Apple, because I’m invested in Sonos. But this is the last straw. The system is now useless, and the company can’t get their act together and QC their worthless “updates”?!? Worst customer service ever.

I also plan to contact online audio review periodicals, and let them know what a crappy system this really is, as opposed to the company’s promises. I suggest that everyone here do the same and flush Sonos down the toilet, where it belongs.

M

Markireland111

Contributor I

I’m at odds here. I had always looked forward to a sonas update believing in bigger and better things. I recently updated my system to S2 … 3 grand. Everything I expected to work…. Worked until the update. No music (NAS) now and I’m stuck to having to pay for a music service. This isn’t good. I hope the powers that be are reading these treads as I’m disappointed. At least give us the old app back or an ability to revert

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bill01568

Lyricist I

Same issues here. We mostly use our little Home Theater PC (Windows) to control our Sonos. Was shocked when I tried to play something from my music library, only to find out the my music library is empty. When I try to re-add I get an error. Anybody know if I can downgrade the app on Windows and use it, even though my Sonos devices have probably already been updated? Where is Peter Pee!?!

I

Igro

Trending Lyricist I

I have a feeling , that the update was more like a test to see, if people are ok to use sonos system without the localy stored music. Like: “It is time to rely on streaming services only!”. Lol

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Pete Clen

Trending Lyricist I

Same here. No longer an option to access music on NAS drive. However, the last album I played before the up(down)grade is still available to play! How is that possible? It must still have access to the NAS

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mvoorhees6906

Lyricist I

Same here. I updated on my phone first and hated the new app so I held off updating my iPad. The phone app lost volume numbers and can’t change the network channel. Changing the network channel was their solution to constant dropouts on one of my Sonos connects that is hard wired to my network. Eventually the iPad up updated on it’s own and I notice my library was gone. I went to the PC app and had to update it. No option if I wanted to get my library back. After updating the PC app, I couldn’t add my library back. I just get an error reason “unable to add shared folder to your music library (913)”

So it’s memorial day weekend and I can’t use my Sonos to play my music. Stuck streaming from Spotify or Sirius I guess.

Way to go Sonos

J

Jbockin

Lyricist I

Terrible update , Cannot link my amazon music , all my history is gone, And this new app is very confusing, .Can not find anothing can you please roll this back?

Before the update ,it was perfect This update

is the worst update You guys ever rolled out, seriously WTF when I finally picked a song according to my phone it was playing but no sound was coming out of my system, Arc, a pair of ones, sub, a great app that turned into a useless app just taking up space, these systems are expensive, please fix this mess

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