New App is a Disaster!!

I figured that.  Thanks.

Been asking them since 2 weeks ago.

REVERT BACK TO 16.1!

They are digging their own graves

Well, it seems that I am not alone. My speakers don’t synch, one won’t turn off, the navigation is a nightmare. I have no idea whom to call to correct this. What happened and, more important, what is the plan to address this? Help!

I am also not one for putting me reviews in the public domain. Until now.

But s*** the bed. 

Sonos you have really dropped a turd with this one. 

The new app is shocking.  I loved listening to music but now the lag and the total randomness of this new app is shocking.  I selected a room and a track and it plays what it wants ,multiple times. Takes a life to load. 

I am very disappointed in you as a company. Honestly thought you did better.  

Moderator Note: Modified in accordance with the Community Code of Conduct.

I'm not computer savvy but I think it's time to start a petition against the new app. 

Are they working on this? Who knows, but if they have ANY interest in their customers they can't let this go on.  Techies and managers, get your arses in gear, you have made an OK ( it was never great) system into an unusable s*** show. My wind up radio has more functionality. Anyone got a crystal set?

$25 000 with of speakers in my home and they are Useless since doing this update, some speakers won’t stop blaring music unless I pull the power out, can’t group properly, can’t just volume, can’t make any of my favorite contlent play. I have reverted back to using my tv as a radio. How can Sonos destroy my 25k hardware investment with an update ? This made me aware of how at risk I am with this product… no more sales from me Sonos … I have been on hold for hours to try even get some kind of assurance 

How did this get though quality assurance ? Did Sonos outsource Developmnet and QA to the center for the mentally ill ? 

Can an authorized SONOS representative pls respond to the questions and issues raised above? And, please, given where seem to be, dispense with the ‘we are taking you seriously and we appreciate your feedback etc…’ Four very distinct questions:

1. Does SONOS agree that there are serious flaws in the last release?
2. Does SONOS have an ‘all hands on deck’ team  in place to address these flaws?
3. When are the ‘fixes’ going to be ready?
4. In the interim, can SONOS provide a link to allow us to rollback to previous rev which seemed to work just fine?

thanks in advance, software’s a tough business and these things happen. the great companies and organizations can be distinguished by how they react and respond when something goes wrong.

Joe