Avid Contributor I

New App is a Disaster!!

Forum|Forum|2 years ago
May 18, 2024
65 replies
3037 views

It doesn’t sync my speakers. There is a huge lag between adjusting volume and effect. Pressing pause or stop took more than 5 seconds to register.

It’s utterly unintuitive and should never have been released. I can’t find out how to downgrade - surely this is possible?

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phillydog

Lyricist III

It doesn’t sync my speakers. There is a huge lag between adjusting volume and effect. Pressing pause or stop took more than 5 seconds to register.

It’s utterly unintuitive and should never have been released. I can’t find out how to downgrade - surely this is possible?

It is just awful !!

N

Newsoftwareisbrick

Lyricist I

I have spent hard earned money on what was a great system 2 weeks ago. You new software is not working and now my system does not work. The fact that you have not come out to say anything is wrong and you will fix it shows a lack of leadership and trust. I will not be buying any Sonos products in the future you have lost my trust.

M

Micdixon99

Lyricist I

I just joined community so that I could agree - a TOTAL DISASTER!

B

Brido

Lyricist I

For the love of God Sonos, Roll back this app now.

Your new update has turned my entire speaker collection into expensive doorstops.

It's nothing short of a freakin disgrace to expect loyal customers to put up with this nonsense any longer.

The last app was rubbish but at least it sorta kinda worked. What you've forced upon us this last week is a complete deal breaker. Take your new headphones and stick em where the sun don't shine.

B

Brido

Lyricist I

It doesn’t sync my speakers. There is a huge lag between adjusting volume and effect. Pressing pause or stop took more than 5 seconds to register.

It’s utterly unintuitive and should never have been released. I can’t find out how to downgrade - surely this is possible?

Below is a link for the precious app version

https://d.apkpure.com/b/APK/com.sonos.acr2?versionCode=780151031

K

KayakSailer

Lyricist I

For such a premium product this is a miserable attempt. The old app had some problems that could have been fixed. My system is defaulting to one speaker and won’t change. It’s now taking over my you tube on my I pad and blasts it out unexpectedly. Please allow a downgrade to the old app make it flawless and leave everything else alone. The new app looks like it was designed by a child. I was looking forward to the new ARC replacement but now I think I’ll pass.

M

mikemillar

Lyricist I

This is a disgrace. Please roll back and f you must “improve” the app, test it first.

B

Bostonian

Trending Lyricist I

It doesn’t sync my speakers. There is a huge lag between adjusting volume and effect. Pressing pause or stop took more than 5 seconds to register.

It’s utterly unintuitive and should never have been released. I can’t find out how to downgrade - surely this is possible?

I agree. This is an unmitigated disaster and has completely ruined my Sonos experience. I want the old one back. This is one of the worst disimprovements I've ever seen in any industry.

T

The Speaker Guy

Lyricist I

I sent an email to the CEO, let’s see if this works. 55 minute wait for phone support is unacceptable. Chat is useless. Mac app can’t find any of my Sonos products. iphone app deleted my TuneIn radio app and won’t let me add it back. My Ports are ethernet connected, how can they be “lost”? I haven’t had a chance to “enjoy” the other enhancements since nothing works. Worste upgrade I have ever experienced.

jgatie

I sent an email to the CEO, let’s see if this works. 55 minute wait for phone support is unacceptable. Chat is useless. Mac app can’t find any of my Sonos products. iphone app deleted my TuneIn radio app and won’t let me add it back. My Ports are ethernet connected, how can they be “lost”? I haven’t had a chance to “enjoy” the other enhancements since nothing works. Worste upgrade I have ever experienced.

That “CEO” email is (like most public emails) just routed to a support person.

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