Avid Contributor I

New App is a Disaster!!

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It doesn’t sync my speakers. There is a huge lag between adjusting volume and effect. Pressing pause or stop took more than 5 seconds to register.

It’s utterly unintuitive and should never have been released. I can’t find out how to downgrade - surely this is possible?

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JohnnyWilder

Contributor I

What’s worse about the whole situation is hearing the CEO classifying the app release as a “courageous” move. Go fuck yourself. If by “courageous” you mean totally fucking stupid and alienating, you nailed it!

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Martin Blakeston

Lyricist I

8 years I've had my two sonos speakers and never had a problem at all. Then some half wit decides to upgrade the app...its a total disaster. Where is the sleep feature? Where is the alarm feature. In fact the whole thing is useless now its slow and more complicated than ever. May well sell them on and buy a different brand if its not sorted out soon..

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rlott

Contributor I

When I want to listen to music now I use my AirPods. It’s either that or spend 10 minutes trying to get the right audio playing in the right room. Thanks a lot, Sonos. Imagine if GM updated the Suburban by relocating the brake pedal to the front passenger side and hiding the gas pedal under the back seat. How courageous!

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fraolim

Enthusiast II

What’s worse about the whole situation is hearing the CEO classifying the app release as a “courageous” move. Go fuck yourself. If by “courageous” you mean totally fucking stupid and alienating, you nailed it!

100% AGREE

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fraolim

Enthusiast II

8 years I've had my two sonos speakers and never had a problem at all. Then some half wit decides to upgrade the app...its a total disaster. Where is the sleep feature? Where is the alarm feature. In fact the whole thing is useless now its slow and more complicated than ever. May well sell them on and buy a different brand if its not sorted out soon..

I ve been using sonos since their 1st product connect and connectamp. Loved them but NOW I HATE SONOS

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Beeranr

Lyricist II

I also sent an email to the CEO. I think if more people do this, we might get a response. This is a disaster of an update.

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fraolim

Enthusiast II

I also sent an email to the CEO. I think if more people do this, we might get a response. This is a disaster of an update.

No. We womt.

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of_sunshine

Contributor I

Totally agree with all the comments. Unresponsive app, doesn't display what it should in a timely manner. Track controls don't respond volume controls don't respond or have such a delay they aren't useable. Look and feel is just pants. Think this is arrogance on the part of Sonos that they can release this app without apparently consultation and due diligence.

Not a great advert for their products and customer care.

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Nikki_2

Lyricist I

It doesn’t sync my speakers. There is a huge lag between adjusting volume and effect. Pressing pause or stop took more than 5 seconds to register.

It’s utterly unintuitive and should never have been released. I can’t find out how to downgrade - surely this is possible?

Agree with you and everyone else here. Terrible. So clumsy and unnecessarily fiddly to navigate

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vUC2i6QnNt

Enthusiast I

You have to send Sonos your “feature” request in order for it to be considered and worked on according to Sonos moderators on this forum. Best of luck to you and Sonos.

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