New App is a Disaster!!

Same here. Defaults to one speaker. Never lets me switch to control the ones that are playing. Lags in any sort of volume adjustment. Terrible software.

I also sent an email to the CEO.  I think if more people do this, we might get a response.  This is a disaster of an update.

No. We womt. 

 

Then it needs to get traction on social media.  If they won’t fix it, then people need to be aware to stay away from the products.  Sad that I have 13 speakers and can’t get the right ones to play now and blasts the wrong ones at full volume.  I might end up having to abandon this since it is just about useless now.  You cannot even pick sources anymore.  I put the radio on the patio speakers not realizing it was blasting in the basement until my wife asked me what I was doing.  It switches to default on that speaker constantly.

I also sent an email to the CEO.  I think if more people do this, we might get a response.  This is a disaster of an update.

No. We womt. 

 

Then it needs to get traction on social media.  If they won’t fix it, then people need to be aware to stay away from the products.  Sad that I have 13 speakers and can’t get the right ones to play now and blasts the wrong ones at full volume.  I might end up having to abandon this since it is just about useless now.  You cannot even pick sources anymore.  I put the radio on the patio speakers not realizing it was blasting in the basement until my wife asked me what I was doing.  It switches to default on that speaker constantly.

Warn everyone.

My 10 Yr old son just said to me. The sonos app is total rubbish.  Use Spotify instead.  

He only uses the app for linking the speakers.  

I hate it when I have been outsmarted by my kids.  

I have the new app too - it’s a disaster!

What happened to own music library on NAS?

I have thousands of old songs that can’t be found on Spotify etc.

Is there a way to downgrade back to older version on Android?

So, how do I adapt to this change?

To be fair, this is a new thing since yesterday.

Previously to that, after this update, I was only getting device not found errors every other launch of the app. And all the other new inconveniences as discussed before.

What a terrible roll out, and I say that as a software developer. Did you do any QA at all on this release? Or did you just test it on a few dev machines, say ‘runs OK on mine’ and ship it?

Luckily I have the Windows app, which is now the only way I can control my speakers.

May I suggest you roll back this update, give it a bit more time in the oven, and try again when it’s in a fit state.

I also sent an email to the CEO.  I think if more people do this, we might get a response.  This is a disaster of an update.

No. We womt. 

 

He should resign. 

I’m selling up, and won’t touch Sonos again.
 

Yes the app is a mess, and missing core functionality, and a masterclass in bad UI design. But it’s how these companies respond that makes all the difference. Sonos’ arrogant and cringeworthy attitude and response to this is beyond insulting. Basically we are all stupid, this is what we want, we just don’t understand, and they have “courage” lol. Sound like are they being run by some kind of cult or something. There must be some very fragile egos at the top of this firm if this is how they think they should respond to this.
 

Yes I’m angry and ranting. But I make no apology, I spent thousands on their gear. All goodwill and trust out the window. Incredible. 
 

You can also use the  sonostube app.  It can find the system and play songs and videos similar to YouTube.  I’ve been using this for years with the Sonos app but now since the Sonos app won’t play my library, I’m down to this.

I also sent an email to the CEO.  I think if more people do this, we might get a response.  This is a disaster of an update.

No. We womt. 

 

He should resign. 

Obviously something is very wrong with him