New App is a Disaster!!

 Hi @Johnco , there have been a number of people posting directions to this website but here’s a quick version…..

Go to

https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/

Download it. 

Uninstall the current app from your phone.

Turn off Auto Update in the Play Store. 

While in Play Store, find the Sonos S2 app and, in the top right corner, uncheck the Auto Update switch.

Find the downloaded file, click on it and it will install for you.

Good luck and be very thankful you’re not using the Apple version.  It’s apparently impossible for them to revert like this.

Sonos please fix this new app. Speaker is on the network and works fine with google assistant, but not on the app and thus no app control. Product has gone from nearly flawless to a piece of junk in one app upgrade. Ultra frustrating to say the very least. 

I have finally found a solution to the problems with the app.  Turn off your Sonos and don’t use it until they finally fix the app.  In the meanwhile, buy the headphones.

The group that wrote the new app would * up a one car funeral. Change it back

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

I can’t believe they didn’t beta test this in the market. It’s so bad. I want the old software back hate the way we choose what to play where. Seem to have lost all my Spotify tools too ? Was always poor interface when playing Spotify but this is sooooooo much worse 

Of course they beta tested it.  There are accounts from beta testers in this very forum; they all reported the bugs and the missing features.  Sonos ignored their input and released it anyway, more than likely to meet the end of fiscal year deadline for the new hardware.  This wasn’t a technical decision, and it wasn’t due to a lack of testing, it was to please investors by meeting a deadline.  

I subscribe to all current messages critical of the new app; in summary it is entirely dysfunctional!  The previous release introduced a number of annoying quirks each of which required considerable patience on the part of the user; the one prior to that worked just fine!  

I have a relatively simple system in my home - three Play 1s, each in separate rooms and the main group in the living room comprising two paired Play 5s and a Sub.  In fairness, I can’t speak more highly of the hardware - they are the speakers of my dreams but I wonder how the disconnect arose between equipment of such high quality and an operating system that should be considered nothing short of an embarrassment!  A roomful of randomly selected chimps could have done better but when all is said and done, WHERE was the quality control?

In truth, my system is now entirely inoperative and unless there is a REAL fix and not a hodge-podge of excuses and messy work arounds, I will have no option but to sell up!

I am so disappointed with an upgrade that has removed so many features that I used in a daily basis. 
i’ve been a Sonos fan since they first came to the UK 2003! I was about to buy more products!!

I never normally take the time to post but feel compelled. 

can’t do play next

no  sleep timer

no Add to playlist

SIMPLE features !!! 
to add insult to injury I just received an update yesterday and nothing has changed !! disgraceful that I can’t revert.

Very sad. 

I don't disagree with what everyone is saying, the new app is far from being a Minimum Viable Product.

With that said, it should be easier to find guides to help resolve these issues. I'm assuming that like me, most people weren't aware that you may need to reset your Sonos App (Account Menu, App preferences, reset app) or that due to the app changes your system is more susceptible to duplicate IP's preventing setup, so you have to address things outside of Sonos, caused explicitly by Sonos.

Personally I battled for a few days and finally got my system working. I did speak to support, and it did help me to diagnose my problem, but the solution was Incredibly invasive. Essentially I had to remove my wired router using PPPoE, then connect directly to my Google WiFi Pro, something I knew nothing about before doing.

The fact is, people buy Sonos because it was easy to install and use. The new App has made people think twice about why they chose Sonos in the first place.

I hate the new app but have found a way of finding some of my NAS library which had disappeared.

I had a large collection in Flac and I do not want to be without the music.

On my laptop I just added artists to my favorites rather than songs or albums.

It works, I can at least now select favorite artist and see their whole collection. Its not as good as S2  where I could just scroll down through all artists and their albums.

The favorites in their circles looks really poor but at least I can play them now.

Now I have 50 bands in my favorites though and it is slow to navigate like before….

I guess the wealth and success has made this company arrogant and they do not care but I am borrowing a Denon Heos Link and Denon Home 35 to see if I like it.

my Sonos may be on ebay UK by the weekend!