New App causing speakers to go to volume level 0, turns on the green mute light

I am having the same issue, annoying green light at night in the bedroom, every night!

Same problem here. Between this issue and all the problems with the new app, like not being able to change volume or stop music, I am losing my faith in Sonos.

This happened twice for me a few minutes ago. First seemed to be triggered by me using About My System in the App. Second one was random. Diagnostics are ********** and **********.

Moderator Note: Recorded and removed diagnostic numbers. Modified in accordance with the Community Code of Conduct.

Thanks for figuring this out. This has been consistently happening to me on all of my devices. For some reason it really likes to reset itself to zero at about 3 in the morning when it bathes our bedroom wall in green light. I’ve been solving it, until now, by putting books on top of the speakers.

This seems like an urgent thing to fix as it makes having any Sonos device in a bedroom problematic 

I’ve frequently used black electrical tape (or white, depending on the speaker) to do cover this light, as I’m not fond of that green ‘muted’ LED either. Although I do recognize the need for it…but then I’ve not been hit by this bug on any speaker in my system, so far. 

There is at least one company who sells on Amazon, if memory serves, pre sized stickers, that reduce or block LEDs like these. 

I have the same issue (solid green light) since the last upgrade.  Has happened randomly on any of my 8 SONOS speakers.  The speakers do not disappear from the app but will not play from the app without first touching the volume button on the speaker.

I have submitted a diagnostic but likely none of my speakers currently show this issue.  I have the diagnostic number but have not shown it here.  Let me know if you need it.       

Also seeing this. Speakers randomly go mute whenever they feel like it. Last night the white noise just stopped in all rooms. Hopefully the tech folks are on to a fix soon. 
cheers

george

Same issue with volume randomly going to zero.

Additionally the app is unable to find my system on first attempt. Close app - open - system found.

Diagnostics *

*Moderator Note: Removed diagnostic number*

Same problem here. Happens to all speakers in the room. I've noticed that its often if I pick up my Google Android phone, however, I don't open the Sonos app or similar.

However it's also happening out of nowhere, so I'm not 100% sure its actually related…

Sonos; Fell free to contact me, if you need other examples.

@sonos-user20 , just as a reminder, this is a community forum, Sonos Support doesn’t read this, the only Sonos folks who do are forum moderators. If you want, you could submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system. And calling in is the only way to have Sonos look at your diagnostic.