New App causing speakers to go to volume level 0, turns on the green mute light

This new app will not allow me to access any of the surrounding speakers. In my opinion the older app was more efficient. To answer your question it is the new app update Sonos has to fix this. 

I’ve not seen this on any of my speakers. It suggests a stuck button somewhere, sending a command to your Sonos. You’ve not told us which speaker(s) it is occurring on, or what device you’re controlling your system from. The next time it occurs, I’d submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. There should be information in the diagnostic that says where the command for mute is coming from, to help track this down…and if it is a software issue, point that out to the Sonos rep as well. 

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Hi David,

Also my Symfonisk (bookshelf) speaker, using the new app on an Android 14 phone, recently starting dropping the volume randomly to 0.
The green led I’ve not noticed yet but also didn’t check for. (no idea if this is applicable to the Symfonisk speaker)

@Airgetlam , imho a stuck button is not possible. When this would be the case the volume level could never be raised since the stuck button, constantly pushing the volume level down, wouldn’t allow this.

Regards from the low lands.

Frank

(regret for possible mistakes in English language, it’s not my mother tongue)

This is happening to me. I just raised another post before I spotted this one.

I have the same issue since the last update, the volume level passes at 0 alone.

If a stuck button is not possible, it would be even more urgent, IMHO, to provide data to Sonos, so they could track it down, and figure out what is occurring. 

My speakers are green too all the time and I turned off the led lights. I can't turn off the green. 

Yes, experiencing the same. Sometimes the volume suggests -1 too! 

Same for me.  I just set the volume for each of them to be above zero, so we’ll see if it sticks or gets reset somehow.

  The most annoying part is that the green light comes on regardless of whether the speaker has been set up to have display light turned off.  Thus, we now have a bunch of green “night lights” in each bedroom.  Sonos team, please have the individual speaker light display setting override the use of the green light to show mute status.  Thank you.

Today, I contacted the support by chat.

Here is the reply:

Thank you for contacting us. I would like to inform you that we are aware of this and are investigating the issue. In the meantime, can you submit a diagnostic from the Sonos app so I can get a better look at your system? You can do this by opening the Sonos app > Go to Settings > Go to Help Center and select Submit Diagnostics. Please let me know the confirmation number.