Avid Contributor I

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New App causing speakers to go to volume level 0, turns on the green mute light

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I have noticed some of my speakers sporadically going to volume level 0 since the June 17, 2024 update of the new App. This causes the speaker’s indicator light to go green. Has anyone found a setting to stop these volume changes?

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Corry PAnswer

Sonos Staff

Hi @David Wilkinson Canada et al

We now consider this issue to be resolved. If you still experience this behaviour, please ensure both your Sonos system and Sonos app are fully up-to-date and if still seeing the same problem, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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HoboJoe

Lyricist I

I just chatted with a rep and I can attest they were not aware of this post so I suggest as many of us contact support as possible to raise awareness of the issue. I’ve had the issue for maybe a week now and it’s randomly happened on all my Sonos speakers. This new app has overstayed its welcome.

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ikebana

Contributor I

Also having the muting and green light problem since the app “upgrade” - very sad and frustrating.

As the speakers turn to mute this create a connected alarm problem as well - been using the alarm feature for some years to turn a net radio statio to wake to music - alarm no longer useful as mute means no sound plus a bonus annoying green light.

The only apparent response from Sonos is to deluge its users wit promos for new headphones - as if anyone experiencing the underwhelming app update would contemplate another Sonos product with the current, to use a soccer term, “own goal” app mess.

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Chocolatefish

Lyricist I

I am having exactly this problem. Having had to contact Sonos support to find out that my green light going on was due to the volume being zero, I’m not impressed two days later to find my play:1 speakers are resetting themselves to zero and lighting up the house at night again. I don’t really want to sit on the support queue again so I hope they ARE aware of this glitch and are investigating it.

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dannynic

Lyricist I

This happens to me too. Home office has a Play 1 that I control from my PC while I work. Volume fine all day. Start up the pc and windows app again in the morning when I start work and the volume is set to zero.

Get this every day.

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Peheje

Avid Contributor III

Same issue here. Green lights everywhere. Please fix

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ikebana

Contributor I

Hi all

my system seems to have lost the green light and muting problem

Standing by for many other issues to be resolved

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TDF65

Lyricist I

Same issue this morning. 2 of my 10 speakers automatically revert to 0 volume level within a few seconds, regardless of the level I set them in the android app.

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Corry PAnswer

Sonos Staff

Hi @David Wilkinson Canada et al

We now consider this issue to be resolved. If you still experience this behaviour, please ensure both your Sonos system and Sonos app are fully up-to-date and if still seeing the same problem, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports. Thanks.

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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