NAS

I think some are possibly not seeing their local libraries in the new Sonos App, or Web App, because they maybe are using the older http or SMBv1 shared libraries (which are not supported in the new App)… The new App does not support those protocols with their ‘often mentioned’ vulnerabilities. As an example those vulnerabilities have been mentioned here in the community and elsewhere online. See example external link:

https://www.tripwire.com/state-of-security/smb-protocol-explained-understanding-its-security-risks-and-best-practices

The sharing protocols are not supported by Windows either these days, most platforms and Apps are now using SMBv2 or higher shares.

In my own case the shared music library here is running on a dual gigabit ‘teamed’ (wired) NAS that shares the library files using SMB v2 (or higher) so the new Sonos App can see this type of shared folders/files.

Somewhat aligned to these things, a few users here also mentioned recently that their local library worked fine with an internet connection, but that it didn’t work without. I decided to just test that myself today - I have a separate modem and router/mesh erupts here and I set those things up with the wired NAS, wireless controller (an IPad) and my Sonos speakers. I then switched off the modem only… confirmed the internet was disconnected, but that both the wired and wireless network were still up and running and controlled by the router.

The Sonos App takes a long time to open, without an internet connection, (I expected that) but I didn’t wait for that anyway and navigated to ‘Your Sources/Music Library’ where my library showed up and I was able to browse Artists/Albums etc. and still play my local tracks to the connected speakers (speakers were just WiFi connected).

I have no idea why some others were unable to do this, unless it’s something related to their router, requiring an internet connection to operate, but in my case it absolutely does work fine here for me.

Just to add, having just seen the comments above - I did not start my local library playback on Sonos  (or even open the Sonos App) until after the modem was switched off.

Right; so the elephant is presenting different facets of itself to different users and only time will shake things down to a common understanding of the final outcome of this turmoil.

Just needs ‘other’ users to perhaps test this for themselves, if it maybe concerns them.
I use online streaming services aswell anyway, so in my own use-case I will just always have Sonos connected to the internet. I only did the test here, out of curiosity, having seen reports saying it didn’t work for them.

Mine is connected as well, but I would not want NAS play to be dependent on the net because I would like it as a back up to streaming services for the times the net goes down anywhere outside my home. That is now a rare event, but even so. Also in my case with Sonos line in jacks getting music from Echos playing streaming services and only occasional NAS play via S1, if I was not present on this site, I would have had no clue that anything was going on in the world of Sonos. Backwaters have advantages - remotes of audio appliances don’t take centre stage.

Some can’t even access their systems when the Internet is down. I don’t think it’s supposed to do this, but to the end user it doesn’t matter. 
 

https://www.reddit.com/r/sonos/s/Ix0uvEj47M

 

It’s difficult to sometimes know what to believe as there’s ‘possibly’ some fake news flying around too… I can, as a very quick example, make a claim I have the same issue and post this:

But the real truth of the matter is I actually have this…

I’m not saying it is the case, in that particular instance, but it’s easy to do these kind of things and stir up others.

I’ve seen similar controller ‘discovery’ issues posted in the past with the S2 App aswell… it often turns out that the answer can sometimes lie elsewhere and not just with the software App.

Many people like me have been connecting to a digital music library via a NAS drive for years to avoid the expense and limitations associated with internet subscription music services (e.g. Napster, Last.fm, Pandora, SoundCloud, Spotify, Apple Music, Amazon Music). For whatever technical reasons associated the New Sonos application rollout, my ability to add or replace our missing music folders via the Sonos Controller for PC version 16.2 running on Windows 10 has been compromised. I couldn’t be more disappointed with the inability to listen to our music library and imported playlists via our Sonos system.  I was an early adopter and Sonos advocate and have purchased 7 separate products over that span. I am a current share holder in the company but my faith in Sonos management has been shaken. Actions speak louder than words so I placed an order to sell our Sonos shares on Monday.

I would personally have just switched Windows to use an SMBv2 local library share instead, as one user here (kindly) posted their quick step-by step-guide (with screenshots), to show others how to do that, but I guess it’s too late, if you have sold your products… 

https://en.community.sonos.com/controllers-and-music-services-229131/adding-a-windows-smb-share-step-by-step-6892060

Microsoft, Apple & Google have stepped away from supporting SMBv1 too. I struggle to find an App in the iOS App Store that still supports that protocol aswell.

The reason for stepping away from SMBv1 is partly explained here…

https://www.tripwire.com/state-of-security/smb-protocol-explained-understanding-its-security-risks-and-best-practices

Ken_Griffiths wrote: I would personally have just switched Windows to use an SMBv2 local library share instead…

It appears to me that our Windows 10 PC is running SMBv2 according to this PowerShell querry.

PS C:\> Get-SmbServerConfiguration | Select EnableSMB2Protocol

EnableSMB2Protocol
------------------
              True

I suspect that adding a shared folder from our NAS drive is associated with the dated NAS drive protocols but that may be besides the point.  The point is that the average Sonos customer or user should not be forced to diagnose system configuration issues or resolve legacy system components by having to upgrade their system architecture whenever a new controller application is rolled out. My perspective feels more poignant when Sonos is promoting the new application with the following statement: “The Sonos app is redesigned and better than ever. Get the latest update now.”

And to clarify Ken_Griffiths’ statement: but I guess it’s too late, if you have sold your products… 

I’m selling our shares of Sonos stock on Monday, which were purchased in 2018 during an era when I was more optimistic about the company’s prospects. BTW I doubt legacy Sonos products have much resale value anyway as evidenced by our original Play 5 purchased in 2012, which was deemed obsolete and incompatible after the original Sonos Bridge was replaced with the current generation of Sonos Connect.