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rosswells127
Prodigy I
July 16, 2024
Answered

Music Library Compilation Issue under new 16.3 Firmware

  • July 16, 2024
  • 240 replies
  • 12063 views

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.
I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.
Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.
Just an example shown below...
 

Does anyone else have this issue?
Ross.

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Best answer by Corry P

Hi ​@rosswells127 et al

I have an update regarding this behaviour.

It is (now) expected behaviour that if you have a compilation album with no Album Artist metadata tagged on an S2 system, it will appear in the album list multiple times. To resolve this issue, please tag all tracks in the album with an Album Artist - if there is no single artist, please tag each track in the album with “Various Artists”. Once an album has a Album Artist tag, it will no longer appear as duplicates in the Album container list.

I hope this helps.

Edit: This thread was automatically closed due to inactivity. I have reopened it.

240 replies

Renowned Enthusiast II
August 1, 2024

I understand that the jumbled libraries mentioned here came as a result of updating the mobile app, right?  Wasn’t there similar results after updating the speaker firmware as well?  Sorry, it’s all beginning to run together for me.

One individual who posted mentioned plugging a Synology drive directly into his router and got his libraries back.  I’d rather have Sonos come up with a solution although, I just checked the back of our modem/router (supplied by our local service provider) that has a USB input on it.  Would that work as a stop gap measure and, would my Sonos NAS libraries appear in the Sonos mobile app? (I’m on an Apple platform and my music libraries currently “do not” appear on my iPhone any longer - but do on the Sonophone app).

Trending Lyricist I
August 2, 2024

My problems with compilation of the music folder were similar to the above:  multiple listings for the same track, missing album art and also mistakes in which album art was displayed (any album with 'greatest hits’ in the name could seemingly be attached to any track playing from another 'greatest hits’ album).  Now i wish i had these problems because at least i had music.  Since the app update this week things have become really unstable.  It was partly successful, at first (bearing in mind i've never been able to reconnect with my networked music folder.  At least i did have access to the folder on a drive connected to the notebook which i could load and play; that was Wednesday i believe. 

Come Thursday, when i pressed play the app reported ‘unable to play ...’.  When i tried to update the music library, it began to index and then just disappeared. Since then i've been unable to reload the music folder and get a mix of ‘access is denied’ and 913 errors.  

The update is really unstable and i still can't load the network folder.  How long is this going to persist?

Happy Friday.

Lyricist III
August 9, 2024

Add me to the list which makes my music library practically useless as I have many compilation CDs that I ripped so I can play these on my Sonos speakers.

Enthusiast II
August 9, 2024

And so many times when I start the app (Android) it tells me 'No Sonos devices found' (or something like that). So I close and restart, and then it finds my system, returning me to the normal state of s***tiness…

Moderator Note: Modified in accordance with the Community Code of Conduct.

MoPac
Headliner III
August 10, 2024

 I changed one of the compilation albums in my local library such that the Artist tag and Album Artist tag were made the same.  After the scan the screenshot shows the result.  Most who have responded on this subject already knew how this would turn out .  Just wanted to visually shed some light on the issue for those that are not sure what is exactly happening with this poor handling of compilations.

 This is, of course, not a fix.  It’s just a test.

 

Lyricist I
August 12, 2024

Is there an update on this?, the new app on my phone also does not allow me to search “mymusic”

All very frustrating

 

Renowned Enthusiast II
August 15, 2024

Add me to the list which makes my music library practically useless as I have many compilation CDs that I ripped so I can play these on my Sonos speakers.

I’m with you on this. I do the exact same thing and was never drawn to streaming. My Sonos music libraries are found easily by Sonophone which leads me to believe that my networks paths to said libraries are set correctly.

I haven’t checked in here for days.  Is there any news on the horizon about possible solutions for us NAS plebes?

Lyricist III
August 16, 2024

Any update on an ETA for this critical issue from Cory? Also, Sonos corporate should show some humility by ceasing the barrage of email ads on the new headphones. I suppose they would like me to buy a pair so I would have an additional way to not be able to listen to my music library.

Renowned Enthusiast II
August 16, 2024

Any update on an ETA for this critical issue from Cory? Also, Sonos corporate should show some humility by ceasing the barrage of email ads on the new headphones. I suppose they would like me to buy a pair so I would have an additional way to not be able to listen to my music library.

Yeah, my jaw gets a little tight when I see the incessant ads for Ace Headphones. I loved H.J.’s last sentence.  Classic.

Enthusiast II
August 17, 2024

Aware and investigating…. for a month? No ETA? Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!