music library after latest app update

Hi, Ken… I researched the SMBv possibility in the Apple Community Forums and, was advised to input a command string in Terminal to see if the SMBv version came up.  It came up blank.  At which point I was told that I don’t have a “server” to be found and, that the SMB protocol(s) are configured by the Macs USB bus that my drives are connected to.  Further, one Level 10 guru replied with (again paraphrasing) that the Apple desktop OS hasn’t used SMBv1 since OS 10.10.xx  My particular operating systems on my two Macs are OS 10.14.6 and, on our new iMac - the one that we use predominantly for Sonos - is something like OS 13.x.x. (circa 2022)

I’ll trying the iPhone Sonos update in a bit and see what happens.  Thanks, Ken.

@SlamDesi,
I see for MAC PC library shares that the Staff posted this too (see below). Maybe that will assist you.🤞

https://en.community.sonos.com/controllers%2Dand%2Dmusic%2Dservices%2D229131/error%2D913%2Don%2Da%2Dmac%2D6899263?postid=16770602#post16770602

Anyone experiencing the menu for adding, replacing, playing next etc accessed via the three dots next to albums/songs in music services just reduced to play/add to fav?

It appeared after update yesterday and has gone during today on both android and iphone (iphone incidentally is starting to behave something like the promises in update blurb) Android is u/s with blank tiles, slow load of library, no queuing for music services... still using desktop to tee up my listening... 

Well, I did it.  I updated the iOS app, reset the app and… no Your Sources.  Meaning, no Music Libraries to choose from.  So, I fired up the new iMac that hosts the Sonos Music Library and… nothing.  Then, I deleted the music library and went to add it back in.  That failed as well. Then I noticed a discrepancy in Sonos’ instructions for manually setting the Network Path to ones library.  In the Music Library set-up on the new iPhone app, I have two libraries that DO show up and they utilize “ // “  The Sonos web link instructs us to use “ \\”   In the iOS app, it shows “ // “   So, I type it in as per the app instructions, then type in User Name and Password and... the “Add” button at the bottom does nothing.  Thus, my previous comment: why can’t Sonos perform this function automatically like it used to do.

Then there’s this note at the top: “Note: It may take a while for your music folder to load. You may have to check back later or try adding you music folder again.”  Really??  I just checked my Sonophone app and, whatta’ you know, my music libraries are all there and they work.

After 2 calls back to Sonos Support each over 1 hour wait time, my music library on my Mac is reloaded into Sonos via the NAS option and seems to play. Unfortunately my multiple playlists in my music library appear in Sonos but won’t play with the notation “unable to browse music”. Also the music library does not appear under sources on my iPhone.

Any thoughts?

After the initial update last month, I too added back in my libraries via Sonos instructions using the NAS option. But this was after I reinstalled my S2 controllers on my main iMac that houses the important library of music. I got back functionality on my iMac desktop controller (the rumored to be unsupported S2) but, never on my iPhone. And certainly not after this morning’s update to the newest iOS app.

Using QNAP NAS here... 

I checked that my libraries (one for music, one for spoken word) were all showing on Windows app on desktop pc before I updated the hardware last week and the app yesterday. I hit the update library option on the desktop just to be certain.

I found that the libraries appeared in both android & iphone immediately, but ipad will not play ball at all... 

What’s QNAP?  You’re lucky you got that much to show up. Since my folders showed up in the Music Library Settings but NOT in the Your Sources home page on my iPhone, I deleted my main music library and, when I went to add it back in via the updated Sonos app, it failed. No amount of waiting has made it come back. My other two untouched libraries are this there in the Music Library Settings area though.

My concern is to what degree does the consumer have to participate in fixing Sonos’ problem. It’s not like I’m sitting on my butt here. I’ve spent hours trying to get control back of my Sonos music via my iPhone. But, I download the Sonophone app and, in under 30 seconds, have a functional system?? Sonos needs to reverse engineer their app and finish this escapade sooner than later.

Just checking to see if Sonos has addressed the issues with music library / imported playlists. When I don’t get the “can’t find your system” message (making it 100% useless) and it actually connects, there’s no Your Sources shown. I’ve re-shared my music folder on my Mac, but when I try to add the folder path to the Sonos desktop app I get an error message. (Note that I previously had 2 paths stored there and it worked great, but the “upgrade” to the app actually deleted those paths.) I thought there was supposed to be an app update today but I see nothing.

This is ridiculous. Months now and still no playlists. I was considering getting the headphones but not now.

The workaround I’m using is to use Airplay from my desktop. At least I can use the phone app to change the volume. (And with Airplay I don’t get the constant dropouts I did with the previous app.)

Anyone have any info that might help? Or are we basically stuck until when (if?) Sonos fixes everything?